Sales Associate Customer Service

Luna MD

Kingston, ON

Hi,

I am applying for theRemote Sales Representative position, as it would be somewhere I could put my passion, knowledge, and skills to the test in a professional setting. I have over 7 years of sales experience from B2C to B2B sales. In my current role as a Business Development Manager, I have worked closely with the tech sector across a range of services. This includes but is not limited to, data center, software licensing, fully managed service contracts) and VoIP telecommunications. I am involved with day to day sales, client relationship management and Request for Proposal submissions for enterprise organisations. I have been focused on cultivating client relationships in order to ensure my clients are provided with optimal solutions that align with organisational goals and ensure mutual success. This has helped us secure many multi-year contracts, increased revenue and not only solidified client retention but also paved a foundational precedent for future client journeys. I have a strong base of interpersonal, teamwork and organisational skills that will compliment your team. I look forward to hearing back from you soon. Please do not hesitate to contact me via phone or email at your convenience. Sincerely,

Dhruv Gupta

DHRUV GUPTA

613-***-**** adv572@r.postjobfree.com www.linkedin.com/in/dhruv-gupta-94a0b1b1 Kingston, Ontario, Canada EDUCATION

Bachelors of Commerce

(Finance)

University of Ottawa

2012-2017

Completed 66 credits

towards degree

High School Diploma

L.C.V.I. Kingston

2012

ATHLETICS

University of Ottawa Rugby

Team

Slowest fast player

2012-2015

VOLUNTEERING

Kingston General Hospital

Youth Volunteer 2008-2009

Involved with the KGH

Youth Summer Volunteer

Team.

Helped with everyday

tasks, playing piano on

request for patients to help

liven their day, in both

paediatric and geriatric

patient wards.

EXPERIENCE

BUSINESS DEVELOPMENT MANAGER SERVER CLOUD CANADA KINGSTON 2021 - PRESENT

- SALES: Exceeded end of year targets both in 2021 and 2022. Helped Request for Proposal template for our telecommunications branch, which won many RFP opportunities and helped in meeting and exceeding yearly sales targets.

- CUSTOMER SERVICE: Led a relationship management sales approach. Built and maintained client relationships, helped with client escalations.

- PROCESS DEVELOPMENT: Developed Client Success Program internally for escalations as well as external client escalations aiding in transparent communication and feedback with clients to improve client satisfaction and retention. SALES ASSOCIATE & KEY HOLDER FREEDOM MOBILE KINGSTON 2015 - 2021

SALES: Top 10 nationwide, in individual sales performance for stores of our tier. Shared the sales playbook I developed with my teammates, which led our store to be the top ranked store nationwide.

PROCESS STREAMLINING: Identified shortcomings in the warranty process that led to long processing times, upwards of 30 minutes. I developed a process for caching information required up front, to get the loaner device in our customers hands in less than 15 minutes. This was adopted as best practice across the company. DIRECTOR OF RECRUITMENT ENACTUS UNIVERSITY OF OTTAWA 2013 - 2016

VISION: International student organisation working with local marginalised groups to develop their own social enterprises and create sustainable employment.

IMPACT: Most proud of my work with a group of local immigrant women that were marginalised in the workforce. We helped them market and sell handmade products online and at pop-ips by setting up their business with a Shopify Store and POS. We scaled up their business by connecting them with a tactile supplier that donated the scrap end cuts of their manufacturing line. They were able to hire more women and grow the business using the processes we developed together to meet increased demands. The women are still active today! (http://ecoequitable.ca/)

GROWTH: Grew into an executive role as Director of Recruitment that required leadership responsibilities, overseeing a total of 12 local social enterprises over my tenure.

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