Customer Service Data Entry
Resume:
Gayle Dos Santos
Rural Retreat, VA
adv53g@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Concierge/CNA
Mountain Laurel - Rural Retreat, VA
January 2023 to Present
• Personal assistant for all patients needs.
• Do almost everything for patients that medical staff don't have time to do.
• Make every patient's stay as comfortable and convenient as possible.
• The concierge consults with head nurses and patient relations administrators to discuss newly admitted patients.
• Along with all CNA duties.
Mud Logger/Geologist
Diversified Well Logging - Corpus Christi, TX
November 2022 to January 2023
• Communicating with drillers about the need to re drill certain sections of a well if the initial results are inconclusive or if additional samples are required
• Recording data from mud logs, including measurements of well depth, volume of drilling fluid used during each stage of drilling, and identification of any materials that were recovered from the drilling process
• Analyzing core samples and other materials recovered from wells during drilling operations in order to identify their chemical composition
• Interpreting data from other tests performed on oil and gas wells, including gamma ray scans, acoustic scans, and x-ray scans Using computer software to generate visual representations of the data collected during drilling operations
• Documenting any changes in pressure levels that indicate possible cracks in the walls of the well or other problems with the integrity of the well construction
• Identifying rock formations that may contain oil or natural gas deposits
• Preparing reports detailing findings from the analysis of samples taken from wells
• Preparing reports detailing findings from the analysis of samples taken from wells CNA/PCT-Psychiatric Care Technician
Southwestern Virginia Mental Health Hospital - Marion, VA March 2022 to November 2022
• CNA duties along with;
• Psychiatric technicians help mentally or emotionally impaired patients cope with everyday life, often in the setting of state hospitals, prison medical centers, private mental health facilities, or in regulated group homes.
• They help implement a physician's care plan by taking histories and vital signs, administering medications, observing the patients, and documenting their care.
• They assist patients in participating in recreational and social therapy sessions and in matters of personal hygiene
Pharmacy Technician
CVS Health Retail - Wytheville, VA
October 2021 to March 2022
• Processed/Filled over 100+ customers medications daily
• Preparation of medications for patients
• Receiving and verifying the prescriptions
• Pricing and filling of prescriptions
• Billing insurance
• Stocking of medications in inventory (checking them in) Pharmacy Tech/Shift Lead Management
Walgreens - Wytheville, VA
July 2021 to October 2021
· Processed inventory from trucks bringing in goods to the store
· Helped to develop and enhance the leadership abilities of team members
· Provided effective leadership to team members by communicating tasks from the store manager, handling day to day cash functions and coaching on warehouse and vendor orders, open and closed the store
· Processed/Filled over 100+ customers medications daily
· Preparation of medications for patients, Receiving and verifying the prescriptions
· Pricing and filling of prescriptions
· Stocking and pricing of medications in inventory Med Tech
New River Valley Regional Jail - Dublin, VA
June 2021 to July 2021
· Perform functions to support medical staff and maintain patient care
· Update medical records, administer medications, and organize records Home Health Aide
Individual Home Care - Rural Retreat, VA
May 2018 to April 2021
· Supported patients by providing housekeeping and errands for essentials
· Assisted clients with hygiene tasks as needed
· Provided overall health care for in home care
On-Boarding/Hiring Manager
Klick LLC - Wytheville, VA
May 2019 to November 2019
· Communicated company and position details to new hires
· Controlled confidential information while recruiting new business contractors
· Utilized communication, organization, and teamwork skills to excel in the position
· Directed employees to departments needed for new hire transactions
· Trained new employees from day one through their first 90 days Bookkeeper Assistant
Albano & Associates - Marion, VA
January 2014 to November 2014
· Performed clerical work from payroll, to bookkeeping, to file management
· Managed client portfolios
· Utilized cash drawers to maintain proper cash flow and records with customers
· Reconciled accounts as needed
Agent Larry Bales
State Farm Insurance - Abingdon, VA
April 2012 to January 2014
· Evaluated customer accounts and managed calls, payments, insurance documentation
· Provided excellent customer service to clients to create the best customer experience possible
· Scheduled appointments for customers and management to create new business Office Administrator
Coburn Creative - Glade Spring, VA
August 2009 to August 2011
· Maintained pleasant and consistent flow in daily operations through customer service and excellent communications
· Scheduled meetings and processed all client task
· Developed excellent customer service skills, communication skills, efficient time management, and computer skills
Town Clerk
Town of Glade Spring - Glade Spring, VA
July 2006 to August 2008
· Transcribed confidential and complex dictation for Mayor and Town Council
· Managed all administrative activities
· Maintained the Mayor’s scheduled, phone calls, and other miscellaneous task
· Finalized all Town Code amendments while researching reports CNA - Certified Nursing Assistant
Valley Health - Chilhowie, VA
April 1993 to September 1996
• Feed, bathe, and dress patients. ...
• Take patient vital signs. ...
• Chart daily …
• Serve meals, make beds, and keep rooms clean…
• Set up medical equipment and assist with some medical procedures. ...
• Answer calls for help and observe changes in a patient's condition or behavior. Education
Associates in Applied Science in Technology
Virginia Highlands Community College - Abingdon, VA May 2006
Skills
• Microsoft Office
Quick Books
Payroll and Scheduling
Customer Service
Home Health Aide Skills
Medical Terminology
Organization
Accounting
Sales
• Account Reconciliation
• Medical Records
• Pharmacy Technician Experience
• Accounts Payable
• Management
• Medication Administration
• Bank Reconciliation
• Journal Entries
• Office Management
• Recruiting
• Driving
• Customer service
• General Ledger Reconciliation
• General Ledger Accounting
• Medical office experience
• Nursing
• Accounts Receivable
• Anatomy knowledge (5 years)
• Pharmacology (Less than 1 year)
• Bookkeeping
• Medical Billing
Certifications and Licenses
CPR Certification
Pharmacy Technician License
Licensed Psychiatric Technician
CNA
November 2022 to November 2024
Certified Nursing Assistance
Assessments
Customer service — Expert
June 2020
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Completed
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Working with MS Word documents — Highly Proficient February 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Data entry: Accuracy — Expert
June 2020
Entering data quickly and accurately
Full results: Expert
Problem solving — Completed
June 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Home health aide skills — Proficient
March 2020
Providing care to patients in a home setting.
Full results: Proficient
Medical terminology — Proficient
May 2021
Understanding and using medical terminology
Full results: Proficient
Nursing assistant skills — Expert
February 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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