ERIN GOFF

309-***-****

adv4fx@r.postjobfree.com

Elmwood, IL 61529

CONTACT

Dedicated worker with excellent

communication, time management

and computer skills. Aiming to

leverage my abilities to successfully

fill the vacancy at your company.

Frequently praised as hardworking

by my peers, I can be relied upon to

help your company achieve its

goals.

CAREER OBJECTIVE

Medical Referral Specialist

Illinois Lung Institute, Peoria, IL

Receptionist And Veterinarian Assistant

Tender Care Animal Hospital, Peoria, IL

EXPERIENCE

March 2021 - Present

Maintained medical records, technical library and correspondence files.

•

Completed documents, case histories and forms, such as intake and insurance forms.

•

Scheduled and confirmed patient diagnostic appointments, surgeries

• and medical consultations.

Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.

•

Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.

•

• Answered telephones and directed calls to appropriate staff. Transmitted correspondence and medical records by mail, e-mail and fax.

•

Received and route messages and documents, such as laboratory results, to appropriate staff.

•

Provided product information and resolved concerns to assist

• customers.

• Experienced with social media and communications platforms. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

• Assisted with new hire orientation and employee training. August 2012 - March 2021

Typed memos and letters using standard computer or word processor.

•

Coordinated copy machine repair and office equipment maintenance.

•

Maintained office and faculty supplies to keep optimum stock on

• hand.

Followed scheduling guidelines to maximize efficiency when booking meetings or external events.

•

Received, sorted and forwarded incoming mail and coordinated pick- ups and deliveries of express mail.

•

Provided typing, word processing and clerical support and assisted

• with special projects.

Patient Care Liaison

OSF Pediatric Oncology Hematology, Peoria, IL

• Paged individuals when necessary and employees without voicemail. Maintained detailed and accurate records of visitor requests and of

• calls received.

Answered questions about organization and provided callers with address, directions and other information.

•

Complied with privacy and confidentiality policies when communicating with callers and guests.

•

Processed incoming and outgoing documents via electronic

• methods and systems.

Maintained various office or program records using secure filing system.

•

Documented and communicated actions and continuing needs to support continuity among work teams.

•

• Ordered stationery and coffee supplies to restock inventory. Displayed pleasant and professional voice and demeanor, positively representing organization.

•

• Signed for incoming deliveries and notified employees of packages. Backed up and assisted with clerical or technical tasks, driving

• operations during staff absences.

Photocopied or mimeographed various materials, collating and distributing as required.

•

Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

•

Used proper telephone etiquette, answered calls and caller

• questions and transferred to proper extensions.

Handled frequent work process interruptions with flexibility and poise.

•

Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

•

Performed routine bookkeeping tasks to record and store financial

• transactions.

Transmitted information and documents to customers via computer and mail.

•

• Checked patients in and out for appointments.

• Collected payment for service.

• Assisted with surgery prep, during and recovery.

• Ran bloodwork and sent specimens out to antech.

• Prepared vaccines for the Dr during the appointment.

• Entered charges in for the appropriate procedure or visit.

• Cared for the hospitalized animals.

• And much more!

February 2019 - March 2021

Head Groomer

My Dogs Bakery, Daycare and Grooming, Peoria, IL

Assisted patients with eating, bathing and grooming, supporting activities of daily living.

•

Exhibited desire to learn and upgrade skills by performing additional

• department or unit duties.

Demonstrated knowledge of infection control related to hand washing and universal precautions.

•

• Maintained chart and filed paperwork, facilitating clerical functions. Participated in multi-skilled activities, supporting patient-centered

• approach to achieving desired outcomes.

Transferred, admitted and discharged patients, complying with principles of safe patient handling.

•

Engaged in evidence-based best practices enhancing patient experience.

•

Interacted with food and nutrition services, maintaining adequate

• supply of patient nourishment.

Developed and distributed newsletters, brochures and other printed materials to share information with patients and medical staff.

•

Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

•

Interviewed patients or representatives to identify problems relating

• to care.

Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.

•

Explained policies, procedures and services to patients using medical and administrative knowledge.

•

• Referred patients to appropriate health care services or resources. Read current literature, talked with colleagues, continued education, or participated in professional organizations or conferences to keep abreast of developments in field.

•

Collected and reported data on topics, such as patient encounters and inter-institutional problems, made recommendations for change when appropriate.

•

• Performed hourly rounds and responded promptly to call lights.

• Stocked rooms, medical carts and cabinets outside rooms. Organized medical supplies and med room as well as placed orders when needed,

•

• Set rooms up for patients as needed when being admitted. In charge of transferring patients to correct room for surgery or procedures.

•

• Organizing transportation for patients when needed. January 2010 - August 2012

• Provided efficient and courteous service to customers at all times. Participated in ongoing training to enhance own job skills and knowledge.

•

• Met deadlines while maintaining high-quality deliverables. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

•

• Worked with coworkers to complete tasks.

• Performed routine and scheduled maintenance services. Provided product information and resolved concerns to assist customers.

•

• Responded quickly to meet customer needs and resolve problems. Developed departmental objectives, budgets, policies, procedures

• and strategies.

Defined problems, collected data, established facts and validated conclusions.

•

• Assisted with new hire orientation and employee training.

• Was in charge of the grooming facility.

• Scheduled appointments, took in vaccination information.

• Cleaned and maintained area.

• Groomed both dogs and cats.

• Helped build the grooming business for the bakery! High School Diploma

Peoria Notre Dame, Peoria, IL

Associate In Business Administration

MidState College, Peoria, IL

EDUCATION

May 1999

GPA 4.0

ADDITIONAL SKILLS

• Referral Arrangements

• Business Correspondence

• Data Entry Software

• HIPAA Guidelines

• Office Administration

• Preparing Treatment Rooms

• Referral Tracking

• Software Applications

• Reminder Calls

References available upon request

REFERENCES

Contact this candidate