Loan Processor Customer Service
Resume:
CHRISTY BENJAMIN
Kendallville, IN 46755
adv0jf@r.postjobfree.com
To have a fulfilling career for an initiative-taking individual that utilizes my proven leadership and customer service skills. Broadening my knowledge of business processes while achieving additional opportunities to build, grow, and enhance valuable customer relationships.
EXPERIENCE
2022 - Present
LOAN PROCESSOR – ENOVA INTERNATIONAL
Receive accounts through loan processing channel.
Locate accounts for processing.
Verify documents.
Call customer for missing documents
Add notes to account.
Escalate any issues as needed.
Follow Policies and Procedures
Maintain high quality.
2020 – 2022
IN-HOME CAREGIVER - CAREGIVER HOMES
Preformed housekeeping duties, such as cooking, cleaning, laundry, dishes, and running errands
Planned, shopped for, and prepared meals
Prepared and maintained records of clients’ progress and services performed, reporting changes in client condition to the manager and/or supervisor
Prepared health-care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physical therapists
Administrated bedside and personal care, such as ambulation and personal hygiene assistance
2019 - 2020
HOUSEKEEPER - ORCHARD POINTE HEALTH CAMPUS
•Ensuring and maintaining the cleanliness of our esteemed campuses
•Preparing vacant rooms to welcome new residents to our community
•Assisting with the cleaning of resident’s room and recreational areas, and maintaining clean hallways, entry, and stairways
2009 - 2018
VARIOUS ROLES – LINCOLN FINANCIAL GROUP
Compensation specialist that would enter correct codes into the database to ensure clients were paid correctly
Service processor that managed a high volume of inbound and outbound service requests
Complex Underwriter was responsible to review and prepare incoming documents for automated workflow and making sure everything was signed and ready to go.
Issue processor was responsible to enter every payment that came in on a daily basis for Life Insurance and etc.
EDUCATION
SOUTH SIDE HIGH SCHOOL
Graduated with High School Diploma – 1995
RASMUSSEN UNIVERSITY
Associates in Human Services – Currently enrolled
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