Customer Service Data Entry
Resume:
KATHLEEN
MCDONALD
kathleenanthropology@gmail.c
om
Adams, NY 13605
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Experienced with over ten years of experience in. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
PROFESSIONAL SUMMARY
Richard E. Luria, MD - Medical Office Manager
New Windsor, NY • 01/1995 - 01/2010
Family Counseling Center - Asst. Bookkeeper
Newburgh, NY • 01/1992 - 01/1998
Kay Jewelers - Store Manager
Lanesborough, MA • 01/1989 - 01/1992
WORK HISTORY
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
•
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
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Assessed processes and procedures, complying with OSHA and HIPAA regulations.
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Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
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Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
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Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
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Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
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Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
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Managed inventory control, cash control and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Run a profitable repair department through accurate and concise presentation to customers with broken, damaged, or missing stones. Create sales by designing jewelry through the repair department.
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SKILLS
• Correspondence Writing
• Superior Attention to Detail
• Account Reconciliation
• Critical Thinking Skills
• Payroll (10+ years)
• Bookkeeping (10+ years)
Supervising experience (10+
years)
•
Administrative experience (10+
years)
•
• Retail Management (10+ years)
• Retail sales
• Jewelry design (10+ years)
Open new stores, close stores (7
years)
•
• Merchandising (10+ years)
• Troubleshooting (10+ years)
• Inventory control (10+ years)
• Customer service (10+ years)
• Medical scheduling (10+ years)
• Medical billing (10+ years)
• Hiring/Firing (10+ years)
• Clerical experience (10+ years)
• Organizational skills
• Office experience
• Communication skills
• Phone etiquette
• Multi-line phone systems
• Training & development
Medical office management (10+
years)
•
• Front desk
• Scheduling
Running repair department for
Kay Jewelers
•
Accounts Payable and Receivable
Auditing
•
• Cash Deposits and Receipts
• Customer Service
• Employee Timesheet Processing
• Accurate Recordkeeping
• Accounts Payable
• Expense Tracking
• Month-End Closings
• Error-Detection Skills
• Statutory Reporting
• Financial Recordkeeping
• Payment Processing
• Records Preparation
• Invoice Preparation
• Order Processing
• Precision and Accuracy
• State Regulation Compliance
• Proactive and Self-Motivated
• Handling Confidential Materials
• Personal Bookkeeping
Payroll Preparation and
Processing
•
• Word Processing
• Bill Payment and Recordkeeping
• Departmental Collaboration
SUNY Empire State College
Syracuse, NY
Bachelor's Degree: Anthropology/
Social Sciences
Jefferson Community College
Watertown, NY • 05/2019
Associate's degree: Anthropology/
Social Sciences
EDUCATION
Diamontologist
CERTIFICATIONS
Carter's Childrenswear - Store Manager
Woodbury, NY • 01/1986 - 01/1989
16 Plus - Office Manager
Newburgh, NY • 01/1983 - 01/1986
Managed inventory control, cash control and store opening and closing procedures.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
•
Assist the district manager by traveling to open new stores and closing unprofitable ones.
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• Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
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Contact this candidate