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Maintenance Technician Customer Service

Location:
Washington, DC
Posted:
January 29, 2023

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Resume:

William Butler

Greenbelt, MD *****

aduz4g@r.postjobfree.com

+1-202-***-****

Detailed oriented and creative Non -Profit Supervisor with 7 years’ experience coordinating food and clothing resources for less fortunate communities. A leader with substantial success cultivating positive relationships with team members and streamlining operational workflows. Currently, seeking a role that capitalizes on cultural awareness, strong interpersonal communication, and a willingness to learn. Work Experience

Shipping Team Lead

IMC powered by Parts Authority - Hanover, MA

March 2022 to Present

• Assisted the department supervisor with daily planning and direct staff members to complete the internet shipping mandates in an efficient and timely manner.

• Assisted in handling all department demands, expectations, deadlines, administrative duties, troubleshooting, and problem-solving.

• Directs and oversees the internet process of picking, sorting, packing, and processing to meet customer deadlines.

• Monitor systems and emails frequently to ensure customer satisfaction Supervisor Bread for the City

Bread for the City - Washington, DC

January 2015 to January 2022

· Oversaw inventory and placed orders using the company credit card and organizational skills to avoid potential shortages, providing half million dollars in resources for local communities on an annual basis.

· Manage a team on twenty staff and volunteers to ensure consistent customer service and meet deadlines, employing leadership, constructive feedback, and delegation, retaining volunteers year after year.

· Created schedules for employees to guarantee coverage for all service areas, applying critical thinking and strategically planned how to service the less fortunate residents of D.C. during the Covid lockdown.

· Audited performance metrics and financial statements in support of continuous process improvement initiatives utilizing analytical thinking, optimizing workflow efficiency by 100%.

· Spearheaded efforts to provide vegetables, fruit, and meat to poor and homeless community during the onset of Covid -19 when the company closed the doors to the public by following CDC recommendations and leveraging creative problem solving, saving D.C. residents from hunger. Head Cook

Federal Medical CENTER - Rochester, MN

March 2007 to January 2015

· Collaborated with vendors to source desired ingredients within tight cost controls, leveraging negotiation and interpersonal communications, enhancing cost efficiency by 50 percent.

· Inspected kitchens and storage units to verify compliance with food safety regulations, leveraging impeccable diligence preventing hefty fines.

· Coached a 5-person crew in food preparation and execution of three hundred orders daily, demonstrating influence, active listening, and culinary expertise, generating $150,000 a month in revenue

· Developed a monthly budget for resources and food items, exercising business acumen

· and research skills, lowering costs of goods by 20%. Maintenance Technician

US Park SERVICE - Washington, DC

June 1982 to January 2007

· Maintained aesthetically pleasing grounds for parks by removing debris and grass clippings, boosting tourism and local visitation rates significantly

· Performed scheduled maintenance procedures utilizing technical documentation and checklists

· Repaired equipment in a timely manner, applying mechanical aptitudes and a strong familiarity with procedural manuals, decreasing emergency spending by 15 percent. Education

High School Diploma

Anacostia High School

Skills

• Leadership

• Food Safety

• Negotiation

• Microsoft Excel

• Word processing

• Supervising experience

• Customer service

• Equipment Repair

• Strategic Planning

• Warehouse experience

• Conveyor installation

• Assembly

• Management

• Security

Certifications and Licenses

Food Handler Certification



Contact this candidate