Customer Service Warehouse Associate
Resume:
P
Dequante Parks
aduz0m@r.postjobfree.com
Columbus, OH 43229
SUMMARY
Customer service focused, Excellent Computer skills, Strong communication skills, 45wmp, Exceptional problem solver, Valid Driver's license, Packing and scanning orders, Lifts up to 75 lbs., Shipping and receiving, Mutli- tasker, Authorized to work in the US for any employer
Resourceful and client-focused Customer Service Manager with over 1-2 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
SKILLS
Expertise in sales
Skilled multi-tasker
Product Knowledge
Customer Service
Focused on customer satisfaction
Conflict resolution techniques
EXPERIENCE
Customer Service Manager
Columbus, OH
Call Center Repersenative, Iqor/ Dec 2015 to May 2016
Completed Customer Inquires
Bill Payments/Negotiate And Set Up Arrangments
Disconnections & Reconnections
Describe And Explain Bills
Issue Bills To Customers
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Reviewed customer account information to determine current issues and potential solutions.
Handler
Columbus, OH
FedEx Express/ Jan 2015 to Jul 2015
Unloading freight onto conveyer belt
Process and scan packages.
Sales Representative/Assistant Manager
Columbus, OH
True Religion Brand Jeans, True Religion/ Oct 2014 to Jan 2015
Computed sales prices, total purchases and processed payments
Placed special orders and called other stores to find desired items
Recommended merchandise based on customer needs
Administered all point of sale opening and closing procedures
Replenished floor stock and processed shipments to ensure product availability for customers.
Supported sales team members to drive growth and development.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Janitorial Staff Member
Columbus, OH
Easton Towne Center/ Jun 2014 to Sep 2014
Gathered and emptied trash and recycling bins
Maintained all janitorial equipment in a clean, safe and operable condition
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines
Warehouse
Wet and spot mopped to clean floors and other surfaces in public corridors.
Warehouse Associate
Columbus, OH
IFCO/ Mar 2014 to May 2014
Supervised material flow, storage and global order fulfillment
Unloaded, picked, staged and loaded products for shipping
Transported goods from racks, shelves and vehicles
Removed pallets, freezer boxes and damaged products from returning trailers.
Ticket Sales Manager
Columbus, OH
CampusParc/ Sep 2013 to Feb 2014
Answered customers' questions regarding tickets, prices, and availability
Responded to all customer inquiries in a timely manner
Collaborated with members of other departments to complete sales transactions
Maintained friendly and professional customer interactions.
EDUCATION AND TRAINING
Diploma
Ralph C Starkey High School Jan 2013
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