Data Entry Service Representative
Resume:
Wendy Peters
I give ***% in everything I do.
Johnson City, TN 37601
aduyvw@r.postjobfree.com
Open and positive communicator with calm and level-headed approach to managing routine need and meeting special challenges.
Responsible retail professional with service and interpersonal skills. Committed to making every customer feel welcome and assisting with any needs. Authorized to work in the US for any employer
Work Experience
Office Manager/ Owner
G&M Auto Sales - Johnson City, TN
February 2009 to Present
• Initiated friendly conversation with customers to determine level of assistance required.
• Arranged vehicles for sale.
• Handled cash, check and credit and automatic debit cards transactions with 100% accuracy.
• Purchased and selling vehicles at Auctions and at the Dealership.
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
• Engaged positively with each customer, providing professional and polite support sales and service needs.
• Took photos of vehicles that are ready to sell and upload them to several websites and social media. Loan Officer/Manager
Sunloan & Tax Service - Johnson City, TN
August 2011 to July 2014
• Analyzed applications financial status and credit and property evaluation to determine feasibility of granting loan.
• Educated customers on variety of loan products and available cred option to promote valuable decision- making.
• Performed daily maintenance of loan applicant database.
• Answered customer inquiries involving rates, products and loan application status to quality customer care.
• Collected past due loans, keeping credit and collateral exceptions within policy ranges.
• Submitted through email and faxed loan applications to underwrite for verification and recommendations.
• Reviewed loan agreements to confirm completeness and accuracy.
• Approved loan within specified limits or referred to appropriate level.
• Customer service to100%.
Lot Manager
Bristol Auto Auction - Bristol, TN
September 2005 to December 2008
• Verified vehicles remained secured on lot and with windows marked with last 6 of the VIN, client, key status and drivable status.
• Received vehicle shipments, checking and doing a condition report upon arrival.
• Assisted with snow removal light groundskeeping and other seasonal outdoor maintenance.
• Took and uploaded photos of vehicles repossessed, wont at auction, purchased from auction.
• Delegated work to staff.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Arranged and prep vehicles for auction sales.
Customer Service Representative/Call Center
US SOLUTIONS GROUP - Bristol, VA
February 2002 to September 2005
• Performed data entry for customer information, shipments and orders
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Set up and activated customer accounts.
• Answered inbound calls, emails, and claims for customer service. Education
High school diploma in Basic
Tennessee High School - Bristol, TN
Skills
• Office Management (10+ years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Bookkeeping (10+ years)
• Accounting (10+ years)
• Microsoft Outlook (10+ years)
• Multi-line Phone Systems (10+ years)
• Clerical Experience (10+ years)
• Data Entry
• Typing (10+ years)
• Pricing
• Microsoft Office (10+ years)
• Order Entry
• Management (5 years)
• Customer support (5 years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Microsoft Excel
• Purchasing
• Account Management
• Loan Officer Experience
• Credit Analysis
• English
• Fluent
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