Rashaad Patterson

**** *** ****** ** **********, D.C. 20011-2671 240-***-**** aduy6m@r.postjobfree.com

Summary

Knowledgeable IT professional with over 5 years of experience in programming, installing and configuring related to the field of technology and computers. Aimed to display the skills I possess in Microsoft, C++, JAVA, and Python, which will allow me to be an essential candidate in the workforce.

Skills:

Self-Starter and Motivated Professional

Over 5 years of IT experience

Strong oral and written skills possess the ability to write standard operations, performance reports, and presentations

Proficient in Microsoft (MS Word, MS PowerPoint, MS Excel) C++, JAVA, Python, Ruby, PeopleSoft, Oracle

Areas of Expertise: Programming, Data Management, Help Desk, System Administration

Education

Bachelor of Science Degree in Computer Science

University of the District of Columbia, Washington D.C. 12/2016

GPA: 3.1

Professional Experience

EDI Specialist

Conduent Government Healthcare Solutions Washington, D.C. 08/2021 to 03/2022

Analyzed and understood implementation guidelines/specifications for X12 healthcare transactions.

Communicated with vendors, healthcare providers, and billing agents/clearinghouses regarding day-to-day EDI transactions.

Generated, reviewed, and processed specific EDI healthcare transactions: 837 Claims, 835 Remittance, 270/271 Eligibility Inquiry, 276/277 Claim Status Inquiry, and 999 Functional Acknowledgement Transactions.

Responsible to communicate with Trading Partners via email or phone for data errors and file rejections along with resubmission protocol.

Managed and assisted EDI provider enrollment to clearinghouses and providers for the claim processing.

Desktop Support Specialist

Conduent Government HealthCare Solutions Washington, D.C. 08/2019 to 08/2021

Installed software, modified and repaired hardware, and resolved technical issues.

Provided basic end-user troubleshooting and desktop support primarily on Windows systems.

Assisted client’s VPN with resynching tokens, and resetting passwords via RSA Authentication Manager.

Responded to log-in requests, password resets, and user updates for DHCF, Qualis, Liberty Health, and Delmarva users.

Provided support for printers, telephones, scanners, and copiers related to office equipment.

Maintained and configured backups and servers, network connectivity, and user/admin accessibility using Dameware remote control software.

Installed and maintained McAfee Anti-Virus security on PCs and laptops.

Generated technical support to clients/staff via telephone, and email through Service Now ticketing system.

Document Control Clerk

Conduent Government HealthCare Solutions Washington, D.C. 09/2017 to 08/2019

Ensured incoming documents are processed according to internal and contractual documents.

Coordinated and performed the opening, imaging, sorting, and screening of various Medicaid claim forms.

Scanned Medicaid claim forms using Kodak software application to keep track of batches scanned.

Responsible for data entry, scanning, and retrieval of claims to the Exam Entry unit and OCR unit for timeliness processing.

Handled incoming and outgoing mail using Pitney Bowes Send Suite tracking system and equipment.

Manage scanned documents under08 EDMS (Electronic Document Management System) and DocFinity application to retrieve and index claims electronically.

IT Support Trainee

LSAMP: Louis Stokes Minority Apprenticeship Program Washington, D.C. 06/2014 to 07/2016

Installed, configured, and troubleshoot systems, laptops, servers, printers, and network issues.

Maintained passwords, data integrity, and file system security for the environments.

Tracked assets, such as desktop PCs, laptops, and peripheral equipment, including replacement, repair, and disposal.

Remotely diagnosed and troubleshoot client workstations.

Lifted and maneuvered supplies, materials, chairs, tables, and/or folding tables, weighing up to 50 pounds.

Provided end-user, Client Support Admin (CSA), and Network Computer Center (NCC) phone support.

Provided user orientation on desktop hardware and software.

IT Specialist/Programmer Intern

Naval Research Laboratory: Science and Engineering Internship Program, Washington, D.C. 06/2010 to 08/2011

Examined the concepts of space weather in predicting the behavior of solar activity

Analyzed and compared the properties and the testing of the Sudden Ionospheric Disturbance monitor using database software.

Utilized software and hardware components for project development.

Implemented a magnetometer with ASIM software & I2C Protocol

Analyzed data using electrical devices ( Cube Sat, I2C Aardvark Host Adapter, multimeter, TDS 3054C Oscilloscope)

Established design processes with a magnetometer to the field of space technology

Research/Projects

Senior Capstone Project Presentation/School of Engineering and Applied Sciences

Senior Project I&II, Washington, D.C. 12/2015 to 12/2016

•Implemented an Android application to interface cell phone recycling app features to recycle cell phones

•Programmed and analyzed Python programming and MySQL server for testing, debugging, and coding

•Established design processes with Justin Mind developer to adjust the cell phone recycling app layout

Awards/Honors

Honor’s Dean’s List

University of the District of Columbia, Washington, D.C. 08/2012 to 12/2016

LSAMP Program Award

University of the District of Columbia, Washington, D.C. 06/2014 to 07/2016

Science and Engineering Apprenticeship Program Achievement Award

Office of Naval Research, Washington, D.C. 06/2010 to 08/2011

National Society of Black Engineers Award 06/2010 to 06/2011

Washington, D.C.

Technical Proficiencies

Software- Adobe Photoshop, Adobe Flash, MS Office Suite, HTML/XHTML, JAVA Scripting, SQL, XML/XSL, Visual Basic, Visual C++

Hardware- PCs, Monitors, Wireless Laptops, Blackberrys, iPads, Dell and HP Printers, Laptops, Desktops, Servers, VOIP Phones, Cisco Switches, Cisco Routers, Wireless Devices

Operating Systems- Linux, UNIX, OS X, MS Windows 7/Vista, and MS Windows 10, Windows XP, Linux, Hewlett Packard servers, PCs, IBM

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