Customer Service / retail

April Henderson

*** ***** **** **

Douglas, GA **533

Cell 912-***-****

Objective: To obtain a position in sales, customer service and/or team member relations. Experience:

FAST Member December 2020- Present

Tractor Supply

● Complete sales Driving initiatives

● Set Plan-o-grams by Department as well as execution Date

● Provide customer assistance as needed

● Assist in seasonal Transitions, Physical Inventories, and other merchandising intitatives

● Assemble products, fixtures and shelfing

Commercial Parts Professional August 6, 2019 – October 2020 Advanced Auto Parts, Baxley, GA

● Handled ordering and delivering parts for commercial accounts.

● Answer phones, filed orders, accepted truck and checked in inventory.

● Opening and closing daily operations for manager if out.

● Customer service and regular counter sales/walk-in customers. Sales Supervisor August 6, 2017 – December 2018

Bealls Outlet, Douglas, GA

● Organize and check in inventory

● Supervise and train sales associates

● Daily opening and closing paperwork and deposits

● Customer service

Parts Associate October 2015 – July 2017

TransPower, Douglas, GA

● Pulling and filling orders

● Organize inventory and order parts

● Deliver orders over a wide coverage area.

● Truck maintenance

Shift Supervisor May 2015 – October 2015

Rite-Aid, Alma, GA

● Customer service & assistance

● Keep track of and organize inventory

● Cash drawer, and deposits

● Supervisor and train new employees

Assistant Manager, Training & Safety Coordinator February 22, 2006 - July 3, 2013 O’Reilly Auto Parts, Alma, GA

● Counter Sales Supervision & customer service.

● Team member training & evaluations.

● Outside sales calls.

● Merchandising/Sale preparation.

● Store Operational Procedures including daily reports, cash drawers, deposits, balance safe, store

&vehicle maintenance, inventory control, etc.

Dispatch Clerk 2004-2005

D & N Trucking, Mershon, GA

● Responsible for weekly payroll for approximately fifty employees, and prepared weekly checks.

● Created invoices and track overdue accounts.

● Performed account receivable functions, balancing cash & posting sales invoices.

● Worked with accounts payable department to post invoices.

● Generated bank deposits, verified &balanced receipts.

● Handle customer complaints.

Education: Bacon County High School Alma, GA 1997-2001 College Prep/Vocation Diploma

Took college prep & vocational classes, and a member of numerous clubs. Okefenokee Technical College, Alma, GA 2005

Has a Certified Manufacturing Specialist certificate, as well as a Computer certificate Summary: I identify potential obstacles and take action to resolve; I use my resources to complete task and initiatives, making good use of my time. I work in an organized and systematic manner, effectively manage task, information and request. I am an attentive worker and grasp things quickly. I work well with others and will help my fellow co-workers in order to get the job done successfully. References Furnished upon Request

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