Charles Chew
**** **** ****** ** #*** Washington, D.C. 20009 202-***-**** aduwhg@r.postjobfree.com
SUMMARY
Results driven and self-motivated office assistant and customer service representative with many years of professional experience; Strong problem solver, detail and team oriented
Great communication skills and work ethic, flexible and able to work well with colleagues
Proficient in Microsoft Office (Microsoft Excel, Microsoft Word and Microsoft PowerPoint)
PROFESSIONAL EXPERIENCE
HR Assistant
Amazon/3G Logistics, Upper Marlboro, MD 2021-2022
Produced HR reports and analysis, including key HR metrics such as absenteeism, attrition, head
count, etc.
Liaised with Operations, Associates and other departments on site, to drive positive employee engagement.
Supported hiring of new employees in compliance with labor laws and Amazon employment policies.
Asset Protection Agent
Giant Food, Washington, DC 2019-2020
Managed the protection of company's retail store assets by investigating the loss of assets including merchandise, money and property; Managed detection processes to resolve internal and external theft incidents
Managed the primary contact for any safety and security issues for stores in area of responsibility
Toured stores daily, identifying deficiencies and executing corrective action as necessary
Maintained awareness of high risk areas in order to reduce/control merchandise losses
Back Office Lead
Best Buy, Washington, DC 2015-2019
Prepared documents for the results of the safe count; Finalized safe deposit slip and accurately count each drawer upon opening and closing
Managed back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and maintaining employee files.
Supported the processes of the Front End Supervisor or Assistant Store Manager in delivering efficient and effective transaction processing, goal attainment, shrink plan integrity, safety and profitability
Provided on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service
Ensured all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling
Stand Lead/Cook
Fedex Field/Centerplate/BEST, Landover MD 2011 – Seasonal
Provided professional leadership and direction to kitchen personnel
Maintained drawer monies with cashier for accuracy
Completed menu planning, ordering, inventory and staff scheduling
Cooked and prepared meals for Centerplate staff on a daily basis
Ensured all food products are prepared, held and served at correct temperatures; ensured the proper rotation, labeling and dating; ensured general cleanliness of kitchen; ensured compliance with all applicable health and safety regulations
Document Control Clerk
Diversity Services Temporary Agency, Washington, D.C. 2008 - 2010
Searched files for information using office automated software to edit or reformat written drafts or
other documents
Managed proper quality control of scanned images, catalogs, and stored hard copies of scanned documents pursuant to Equal Employment Opportunity Commission regulation and procedures
Administrative Assistant
Diversity Services Temporary Agency, Washington, D.C. 2007 - 2008
Provided office support and clerical duties for the Federal Communications Commission
Closed out formal and informal complaint files
Received, sorted, and distributed incoming inter-office and external mail
Reviewed and analyzed carrier responses to ensure that data provided follows departmental rules and regulations
Created and edited subpoenas and request for information for the analysts and legal team
Data Entry Specialist
Diversity Services Temporary Agency, Washington, D.C. 2005 - 2007
Answered phones and directed calls to the appropriate individuals
Researched and compiled data for the United States Senate and United States House of Representatives general elections results information
Entered staff data into the US House of Representatives telephone directory for member’s office and committee and subcommittee offices
PROFESSIONAL TRAINING
Prince George’s County Community College, Culinary Arts Certificate 2012-2014
TESST College of Technology 2004-2004
Computerized Business Management Diploma