PATRICIA VARGAS-BROWNING

aduvdc@r.postjobfree.com 571-***-****

in/patricia-vargas-browning Manassas, VA 20109

Profile

Bilingual English - Portuguese, I offer 6+ years of hands hands-on experience in office administration and management training and developing employees, implementing operational solutions, developing suppliers, and generating trusting relationships and long-term satisfaction. Strong background and expertise in utilizing organizational skills including attention to detail and ability to prioritize to work within deadlines; diplomatic and strategic with multi-tasking; problem solver, project manager, travel management and ability to work independently. Self-Starter with strong motivation to succeed. Proactive problem solver. Can-do attitude. while ensuring company goals are being met. Professional Experience

SOS International Reston, VA - Operations Coordinator 09/2022 - Present

• Coordinated the scheduling of foreign language interpreters across The United States for the Department of Justice - Executive Office of Immigration Review (EOIR).

• Monitor incoming orders and communicate changes to contract interpreters in a high energy, deadline-oriented environment. Ensured that each interpreter service requirement was assigned to a local interpreter and internal procedures to assign, confirm, and communicate pertinent information to interpreters were observed. Captured and communicated changes in existing assignments and new task orders to interpreters in real-time, significantly minimizing no-shows.

• Travel management - Arranged and requested interpreters' travel itineraries, confirming correct and complete itineraries were received.

Highland Title + Escrow Manassas, VA - Settlement Coordinator & Pre-Processor 05/2020 – 09/2022

• Assist real estate processors and settlement agents and attorneys in preparing the files for closing and final registration.

• Prepare files for settlement, review contracts, and compare information in multiple systems to ensure accuracy.

• Managed schedules and office calendars using Microsoft Outlook.

• Handle confidential documents and sensitive information

• Provided support to different teams in different locations through Microsoft teams.

• Provide support and guidance to less experienced employees.

• Front Desk and office administration support

• Assist real estate processors and settlement agents in preparing the files for closing and final registration.

• Interpret and verify Form 1003, Pre-HUD, ICLS documents, title commitment documents, tax certifications, real estate closings, property tax information, and HUD-1 settlement statements CENTURY 21 Redwood Realty Manassas, VA - Agent Support Manager & Corporate Processor 06/2018 – 04/2020

• Provide support in the management and administration of the company's social networks to monitor ongoing business. Provided Support, coordinates and runs executive meetings (logistics, content, presenters).

• Manage a range of administrative operations including preparing correspondence, generating reports, responding to inquiries, handling phone calls, assisting with reception and general office assistance, process expenses report for the office supplies and branch Broker support.

• Managed schedules and office calendars using Microsoft Outlook.

• Provide Support to the Processors Team as a hybrid processor.

• Act as the field liaison between our corporate staff and our agents be the first person the agent goes to with questions.

• Facilitate the real estate agent onboarding. Create and promote events, training, and company policy announcements to agents through weekly update newsletters and social media.

• Hold office Sales Meetings, training, and workshops on company Systems

• Promote the company culture: quality over quantity; be positive, dynamic, and supportive

• Provide a collaborative atmosphere with agent appreciation events, sales meetings, and workshops. Participate in the improvement of company systems, processes, and procedures through regular discussions with Field Management.

CENTURY 21 Leading Edge Realty Manassas, VA - Office Manager 12/2016 – 05/2018

• Advised senior management on office operations and procedures and created periodic reports.

• Collaborated with Real Estate agents in their work and daily routines.

• Supervised and followed the activities of all employees in the office, ensuring daily production and the timeliness and quality standards of the firm were consistently met.

• Managed a wide variety of clerical and administrative activities, from preparing office supply expense reports and correspondence to front desk duties and phone calls.

• Supported the branch broker and assisted and trained all new agents on administrative issues, platform management, and company policies.

• Launched local events and marketing and communications campaigns, managing to increase traffic and brand awareness.

• Developed campaigns and actions on social networks to generate new prospects and customers. EDUCATION & CERTIFICATIONS

Foundation of Project Management - Coursera by Google 2022 Project Manager Initiation- Starting a Successful Project – Coursera by Google 2022 The Fundamentals of Digital Marketing – Google – 2020 ESL- Integrate Skills - Northern Virginia Community College 2013 ESL – Reading and Writing Skills - Northern Virginia Community College 2013 Bachelor’s degree in Tourism – Universidade Bandeirante de Sao Paulo – Brazil 2012 Accent Improvement - Northern Virginia Community College 2009 TOEFL Preparation - Northern Virginia Community College 2009 Key Skills & Tools

• Microsoft Office. Outlook, Trello, Canva

• High complex calendar management

• Google Workspace

• Travel Arrangement, Project Management

• Problem-solving with an interest in data and reporting

• Relationship Builder and strong influence ability

• Self-Starter and willing to take ownership

• Active listening

• Event Planning

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