Joshua Tidd

Wilmington, NC *****

aduus7@r.postjobfree.com

+1-860-***-****

Constantly learn and grow in my professional and personal life. Build skills that will help me move forward in my career. Apply my unique skillset built from over a decade of working in fast paced racing environments and closely with clients to the IT industry.

Looking to relocate or work remotely

Work Experience

Corvette Performance Driving Instructor

Ron Fellows Perfomance Driving School - Pahrump, NV

1 Year

Lead students during on track sessions and exercises

Convey driving techniques to students in an easy to understand and approachable manner

Multitask to a high degree during sessions (keep track of lap times / current session time / instruct students / coordinate with lead instructor and other instructors while driving)

Service Manager / Technical Lead

Spring Mountain Racing - Pahrump, NV

2 Years

Keep other members of the team on task, track maintenance of cars, coordinate scheduling with operations manager, communicate with manufacturer about ongoing issues, sourcing replacement parts and working with parts manager about stock/ordering

Come up with quick solutions to problems as they arise while being as safe as possible

Create technical documents that are easy to understand / constantly assess and update procedures

Interact with customers and resolve complex billing and technical issues over the phone and through email

Advise customer(s) on repairs needed and coordinate technicians to perform repairs

Follow-up with customer(s) after repairs are complete

Race Technician

Spring Mountain Racing - Pahrump, NV

11 Years

Service and maintain cars before / during and after events.

Make snap decisions to keep cars running during tightly scheduled events.

Interface directly with customer(s) to make decisions about setup, tuning and runability of car during event.

Look after and assist customer(s) during events, maintaining fueling strategy / tire strategy as well as ensuring car is safe for running during event.

Check over car at the end of each day to ensure it is ready for the next day.

Race Technician

Skip Barber Racing School - Lime Rock, CT

2 Years

Performing race preps, maintaining cars during schools/races, building new cars from bare chassis.

Interfacing with customers to help meet their needs in a fast-paced environment.

Load race cars into trailer before event, unload trailer during event.

Travel to and from events (towing a trailer)

IT Department Assistant

Forman School - Litchfield, CT

1 Year

Assist with the relocation of the main server room (teardown, relocation, and setup).

General helpdesk tasks: setup new computers for students, solve printer issues, call / arrange RMA for company computers and equipment, diagnose network issues and respond to help tickets quickly and efficiently.

Education

Technical Certificate in Automotive

Porter and Chester Institute - Watertown, CT

Housatonic Valley Regional High School

Falls Village, CT

Skills

Technical support

Data Analysis Skills

Automotive Diagnostics

Customer Service

MIG Welding

Mechanic Experience

Automotive Repair

Computer Hardware

Computer Networking

Network Support

Help Desk

Network Administration

TCP/IP

Linux

Microsoft Windows

Microsoft Office

Apple Hardware / OS

Certifications and Licenses

Google IT Support Certificate (Contained the following courses)

Google / Coursera: Technical Support Fundamentals

Google / Coursera: Bits and Bytes of Networking

Google / Coursera: Operating Systems and You

Google / Coursera: System Administration and IT Infrastructure Services

Google / Coursera: IT Security: Defense Against the Digital Dark Arts

Assessments

Technical support — Highly Proficient

June 2022

Performing software, hardware, and network operations Full results: Highly Proficient

Technical support: Customer situations — Highly Proficient

June 2022

Responding to technical support situations with sensitivity

Full results: Highly Proficient

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