DONNA L. BLOCK

*** ******* ** *** *

Elyria, OH *4035

440-***-**** aduu1k@r.postjobfree.com

Summary

Energetic Customer Service Provider with 25+ years of experience resolving complex customer inquiries and providing excellent customer service. People oriented individual with attention to detail and a positive attitude. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Relevant Experience

True Value Hardware, Strongsville, OH -April 2015 to Present

● Customer Service

● Sales and inventory management

● Assisted customers, built displays, and handled accounts receivable

Hales Florist, North Ridgeville, OH - Nov 2019 to Jan 2020

● Professional Floral Designer

● Sales Associate

● Customer service – inbound orders taking

Carlyle Shop Oberlin, OH -Feb 2011 - April 2015

● Professional Floral Designer

● Sales Associate

● Customer service – inbound orders taking

Puffer’s Floral Shoppe Inc., Elyria, Bay Village, & Oberlin, OH – Jan 1996 to Feb 2011

● Sales Associate and customer service

● Bookkeeper, Accounts Receivable, Wedding Consultant

● Professional Floral Designer & Displays

Education

High School Diploma South, Amherst High

Additionally completed college prep courses Bowling Green Firelands Branch June 1989 Major: Photography, Joint Vocational School May 1991 Major: Floral Design, and Lorain County Community College August 1989 Liberal Arts Degree for 3 years

References

Available upon request

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