Matthew Dowsett

***** ***** ****** ******, ******, CA, 92883 Cell: 626-***-****

adusk7@r.postjobfree.com https://twitter.com/@matthewdowsett http://www.linkedin.com/in/matthewdowsett

Summary

I have an exceptional record of accomplishment in IT management, networks, and infrastructure, and I was the IT Manager for CEMCO (California Expanded Metal Products, Inc) and SOL Components. CEMCO is a $486M Steel Framing and Metal lath product manufacturer with 750 employees operating across its 1.8 million sq ft manufacturing and distribution facilities in the City of Industry, Pittsburg, Denver, and Fort Worth. Currently responsible for managing and streamlining processes, planning, and directing all strategic and operational activities for the IT Department. I initiated and led the IT cost savings projects by hiring new team members, bringing critical skillsets in-house, reducing the reliance on outside consultants, and aggressively negotiating new contracts; cost savings are projected to be $175K annually. I report directly to the CFO and work collaboratively with key decision-makers to identify, develop, and implement effective technology solutions for the business.

I have developed various IT solutions that enhance mission-critical business operations and lead a dedicated and successful IT team. I strive to deliver results-oriented policies and systems that meet the organization’s needs. A strong communicator, I work closely with all departments to ensure system optimization and data security. I am driven toward improving the organization's reliability, safety, continuity, and business process efficiencies.

By taking ownership of the delivery of strategic, modern IT infrastructure, I have created and implemented a shared vision of change for the organization by taking forward business centralization, virtualization, standardization, and consolidation of legacy hardware and software systems and processes via data and system racialization. In addition, I have scoped and engineered bespoke technical architecture that enables agile, secure, robust, and cost-effective delivery of services with business continuity and disaster recovery at the forefront of the IT provision of the organization. To achieve these outcomes, I have developed and implemented a comprehensive corporate IT framework that is consistent and effective in governance.

By leading in delivering a strategic, modern IT infrastructure, I have created and embedded a shared vision of holistic change for the organization by taking forward business centralization, virtualization, and consolidation of legacy hardware and software systems and processes. In addition, I have successfully engineered bespoke technical architecture to enable agile, secure, and cost-effective service delivery, with business continuity and disaster recovery being front and center of IT provision.

Experience, Skills, and Abilities

Driving the successful implementation of enterprise technology initiatives, emphasizing continual improvement and efficiencies. Serving as a lead role in enabling the business to achieve its objectives through technology.

Collaborate with various business units to define, source, implement and support applications plus technology solutions, to ensure ongoing and consistent communications on business initiatives to ensure productive and collaborative organizational relationships.

Larding strategic decisions regarding the related IT functions, serving as a lead role in enabling the business to achieve its objectives through technology. Driving the successful implementation of enterprise technology initiatives, emphasizing continual improvement and efficiencies with a bottom-line commercial orientation.

Managing portfolios of projects throughout their lifecycle, paying close attention to the size, scope, and budget of numerous projects.

Skilled at leading cross-functional teams and IT teams, including IT Operations Management, Change Management, Incident Management, Problem Management, Key stakeholder management, Vendor Relationship Management, and SLA Management.

Enterprise software selection, including (ERP, Warehouse Management, PDM, MES, and other manufacturing-related systems).

Virtualization, Modernization, Standardization, Consolidation, IT Rationalization, Business continuity, and Disaster Recovery.

Hands-on and skilled at leading mid-sized cross-functional teams IT, including IT Operations Management, Change Management, Incident Management, Problem Management, Key stakeholder management, Vendor Relationship Management, SLA Management, Network, Security, VoIP, Servers, and Business Systems, including influencing business stakeholders outside the IT department.

Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.

Responsible for developing annual budgets, periodic forecasts, and analysis of expenses, capital expenditures, service agreements, operational plans, performance requirements, software licensing agreements, maintenance agreements, and service contracts, and ensuring data availability, continuity, and security and information.

Managing third-party relationships, including, but not limited to, contract negotiations, delivery of agreed-upon service levels, periodic service reviews, and information sharing. Including preparing and maintaining operating and capital budgets for assigned departments.

Proactively sharing knowledge of technology risks and opportunities to build competitive advantage and improve the efficiency and effectiveness of these business units.

IT MANAGER, CEMCO (California Expanded Metal Products, Inc.) & SOL Components

www.cemcosteel.com www.cemcoengineering.com www.solcomponents.com

October 2015 – January 2023

Feasibility study, business case (ROE, ROI, TCO), design and delivery of Microsoft NAV 2017 ERP system across five manufacturing locations

Implementation of Microsoft Dynamics NAV 2017 ERP / Microsoft BI360 applications encapsulating define, design, build, test (UAC), and deployment, including Project Management, Oversight & Quality Control.

Implementation of Qlik Enterprise Business Intelligence (BI) suite for reporting, budgeting Data Warehouse, dashboard modules, and analysis, including ERP integration and automation of ADP (HCM) and Concur (SAP)

Implementation of Epilogue software for creating, delivering, and managing context-sensitive help end-users rapidly adopt the Microsoft Dynamics NAV to assist with onboarding, support calls, documentation costs, time, and labor.

Implementation of Zetadocs document management module for Microsoft Dynamics NAV integration into Office 365’s SharePoint Online.

Integrated NAV 2017 ERP system peripheral systems such as EDI, e-commerce, and automated sales and tax calculation API.

Facilitated the rollout of two-factor authentication on Office 365, DLP, and Advanced Threat Protection (ATP) integration to streamline detection and response processes across devices, Office 365, Azure, SaaS applications, and on-premises Active Directory.

Replace and supplement on-premises file servers with Azure Files via SMB 3 using Azure File Sync to allow caching and synchronization of Azure File shares on Windows Servers for local access.

Implementation of Veeam backup 11, recovery, and data management solutions for all VW using the 3-2-1-1, including model AWS for AWS and Wasabi immutable offsite backups

Duo Two Factor application software implementation

WatchGuard Firewall upgrades to clustered HA M400 series with a token for 2-factor authentication.

VMware upgrade/migration from 5.5 / 6.0 / 6.7, / 7, including vSphere 7.

Implemented WatchGuard Dimension Server for unified threat management advanced persistent threat (APT), intrusion detection system (IDS), and intrusion prevention systems (IPS) analyses of extensive data visibility and reporting via Deep packet inspection (DPI).

Design and implement over one million sq. ft. of internal and external Wi-Fi at five locations, including (WIPS), in-depth guest, and analytics to WatchGuard Cloud Wi-Fi.

WatchGuard Threat Detection and Response (TDR) software rollout that assigns threat level scores based on heuristics, threat feeds, and a cloud-based malware verification service to minimize data breaches and penetrations through early detection and automated remediation.

Design and implantation of the new DR / Business Continuity via Veeam 9.5 for Backup & Replication for maintaining a flexible backup infrastructure, performing data protection tasks (such as VM backup, replication, copying backup files), and carrying out disaster recovery procedures (including ESXi, Hyper-V, and physical servers) with improved Recovery Point Objective (RPO) and Recovery Time Objective (RTO) including offsite replication to Washi and AWS Glacier DR for Synology NAS

Project manager of cooperate datacentre move to new cooperate headquarters.

Implementation of the KnowBe4 platform for internal baseline testing awareness training combined with simulated phishing attacks.

SD-WAN Optimisation project to find a solution that runs an overlay (tunneling) on top of the physical infrastructure, abstracting the actual links away and removing the complete traditional engineering traditional requirements.

Secured $1.5M of funding from CMTC (California Manufacturing Technology Consulting) for lean continuous improvement methodologies, Change Management and Certified in Production and Inventory Management (CPIM) training.

Group Network and Infrastructure Manager, MASCO UK Window Group Ltd www.ukwg.co.uk (Jan 2012 – Oct 2015)

Group Network and Infrastructure Manager at Masco Corporation, a US-owned manufacturing company. I was responsible for managing the IT operations and infrastructure team of 20 staff, leading the provision of effective IT service solutions underpinning the day-to-day functionality and infrastructure for over 27 separate geographical sites and in the region of 1600 end users.

Management and administration of cooperating Public, Private Cloud, and Hybrid Cloud Computing environments.

Microsoft's Directory Synchronization (DirSync), Azure AD Sync Services tools via Azure AD Connect Federation Service for SSO.

Microsoft Stack, including Windows Server, Active Directory, Hyper-V, and Azure Resource Manager.

Azure SaaS, IaaS and PaaS, Azure Storage, StorSimple, Azure Express Route via direct MPLS connection and site-to-site VPN.

Azure VPN Gateway via IP Sec (Site to Site Point to Site and Express Route via RRAS) for flexible hybrid connectivity.

Azure Backup for offsite backup, incremental backups, encryption in transit, and geo-replication backup.

Implemented Microsoft Operations Management Suite via Azure for managing storage capacity, detecting malware, tracking changes to server configuration, monitoring server patching, alert management, and Active Directory

Azure Site Recovery for automated protection and replication of VMs from on-premises to Azure.

Office 365, Lync, SharePoint, One Drive for Business, Power BI, and Azure Remote App

Management of ICT staff: 1st, 2nd, and 3rd Line Support team and software development staff.

Enterprise architecture, including management of Data Centres, including data center relocation and consolidation.

Microsoft Windows Servers 2000/2003/2008/2012/Active Directory & LDAP

Multi-site server roles / WSUS / RADIUS / Terminal Server & (MS VDI) / ISS / AD Replication / GPO / RDP

Hyper-V 2008 R2 / Hyper-V 2012 R2 / V-Replica / Server Load Balancing and High-Availability Designs

Exchange 2010 / Hybrid / Exchange Online / x400 / x500/ nk2 /Outlook Anywhere (SSL) via authority (CA) using RPC

Active Directory & LDAP / Role-based Access Control /

Networking / LAN / WAN / MPLS / DNS / DHCP / IPv4 / VPN / APR / Active Sync / SSL / TLS

Server Hardware (HP & Dell) / SAN / NAS / RAID / iSCSI

Security / Licensing / Audit Compliance / Sarbanes-Oxley / Network Security

Project methodologies via Management via Scrum, Waterfall, Kanban, Prince2, MVP, and BML (Build, Measure, Learn)

Successful Projects (2012 to 2014)

Unified Communications project to move legacy PBX into the cloud.

Cloud-hosted Microsoft Dynamics CRM for the sales, marketing, and customer care teams (70 users)

Office 365 (E3) migration of 800 users and 700 (K1)

Server 2003 End of Life migration to Server 2012 R2 including FSMO, forest functional level (FFL) determines the features of Active Directory Domain Services (AD DS)

Office 365 SharePoint migration from On-Premise

OCS 2007 R2 to 0365 Skype for Business migration

Migration to Hyper-V 2012 R2

Drastically improved (RPO) and (RTO) around the DR and business continuity

Oracle ERP SPU Upgrade 12.1.3 (including regression testing UAC)

Project Management / Helpdesk replacements / Scrum (Service Desk XJIRA)

Cisco Switch Catalyst 3500/3550/3560G replacement

Symantec Endpoint Protection rollout 12.1

OpenDNS DNSSEC to prevent spoofing or man-in-the-middle attacks.

Qlikview BI implantation in Azure

Visual Studio Online via TFS 2013 to assist Kanban, prioritizing work, planning, and execution, to unsolicited feedback about software projects from the customers and their stakeholders via sprint planning.

IT Manager, Premier Trade Frames (Apr 2004 – Jan 2012) www.premier-trade.co.uk

The position required managing system administrators across twenty locations. Principal responsibility for diagnosing, troubleshooting, and maintaining 1000+ end-users systems; managing the network and server system and the strategic IT support.

I maintained the LAN/WAN, TCP/IP, WI-FI networks, routers, switches, hubs, and the network, firewall, and security infrastructure and securing the network, managing user access, purchasing, and installing network protection to ensure against internal and external attacks such as viruses and other system vulnerabilities. In addition, I led the implementation of Sarbanes-Oxley to mandate the legal level of data security and integrity within the company.

I was responsible for migrating from five different exchanges in 2003 with five other Active Directory (AD) domains into a new signal AD with Exchange 2010 for all end-users; this included a new SharePoint 2010 implementation and providing improved Exchange load balancing, performance and redundancy. In addition, I was the technical project manager overseeing the design and implementation of a UK-based, European, and U.S. Multi-Protocol Label Switching (MPLS) network project via IP VPN using label switching and the implementation of label-switched paths over various packet-based link-level technologies to support shared services such as Oracle Hyperion.

Experience, Skills, and Abilities:

IT Management and leadership, including budget oversight, developed and managed a $1.5m IT budget for commercial activities, prioritizing critical investments to meet in-market revenue forecasts in line with Annual Operations Plan (AOP) and Long-Range Plan (LRP)

Managing existing vendors to ensure that existing operational issues are being resolved and they are meeting their SLA

Project Management, Stakeholder Management, and Service Management

Oversee Local desktop operations (queue management, escalations, aged tickets, shift coverage, incident/request validation)

Exchange 2010 design, confirmation, and implantation including Mailbox Role, Client Access (CAS) including OWA, SSL and Auto discover, Hub Transport (Bridgehead)

Experience in implementing, deploying, and supporting Citrix technologies: XenApp, XenDesktop, Provisioning Services, Citrix NetScaler Gateway, Citrix UPM

Exchange DAG mailbox replication, including file witness servers confutation.

Configuring, deploying, and supporting internal and external DNS services

Experience contributing to multi-disciplined project teams for service delivery

Exchange DAG mailbox replication, including file witness server’s configurations.

Oversee day-to-day operations, including technical support, systems analysis, database management, and server farm operation.

Responsible for career development, assessment, performance, and budget discussions for team members

Successful Projects (2004 to 2012)

Sage 100 to 200 data migration including, WAP (Web Authorisation Processor), Spindle mailing and faxing from Sage 200

Design and implementation of the document management system

Implementation of BlackBerry Enterprise Server (BES 5) middleware software for Microsoft Exchange 2003

Deploying a clustered Windows Server 2008 Terminal Server Farm project to improve application deployment updates, patch deployment, and assist in remote offices and home workers as well as mobile workers, to reduce the total cost of ownership to the IT department.

Design, implement, document, and administer Terminal Services Citrix Presentation 5.0 server's farm.

Overall responsibility for the migration from 5 different exchanges 2003 with five other AD domains into a new signal AD with Exchange 2010 for 2000 plus users, including a new SharePoint 2010 implementation in addition to providing improved Exchange load balancing, performance, and redundancy (including the use of Dell Quest Exchange migration manager).

Education / Certifications

Cardiff University Bachelor of Science (BSc), Computer Science, (1996 – 2000) Cardiff University, UK

WatchGuard Firewalls Certified Professional (2016) eSecurity Newport Beach, CA, USA

APICS Certified Supply Chain Professional certification (CSCP) APICS Orange County Chapter CA, USA

APICS Certified in Production and Inventory Management (CPIM) APICS Orange County Chapter CA, USA

CCNA (2012) E-Academy, Cardiff, UK

Exchange Server 2010 Administration and Troubleshooting

PRINCE2 (Foundation and Practitioner) (2010) E-Academy, Cardiff, UK E-Academy, Cardiff, UK

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