Assistant Office Front Desk
Resume:
Katerina Orr
Office Manager
Slaterville Springs, NY 14881
adusfj@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
EBO account specialist
Meduit - Ithaca, NY
August 2021 to Present
As an EBO Specialist, I handle various tasks within the back-end revenue cycle area. Job duties include reviewing and analyzing accounts to determine correct reimbursement, processing and billing claims, reviewing and resolving credit balances, and interacting with third party payors, patients and clients. My position requires knowledge of revenue cycle processes and systems and I frequently interact with others within the team. I also try to contribute to a positive teamwork environment and promote and champion the culture initiative of the organization. Duties and Responsibilities:
• Understanding revenue cycle processes and how each area contributes to account resolution and patient satisfaction
• Working with various revenue cycle applications and uses time management skills effectively
• Working within payer portals, such as Availity, Navinet, Optum Link, GAMMIS and EServices
• Understanding payor contracts and can apply calculations to resolve under/overpayments
• Possessing knowledge of medical terminology such as CPT, HCPCS, APC, ASC, DRG and ICD10
• Understanding and comprehending electronic remittance advices (835) and explanation of benefits, and uses this knowledge toward account resolution
• Submitting reconsiderations and appeals related to denials using payor documentation and portals
• Interacting with third party payors, patients and clients to resolve account balances by using effective oral and written communication skills
• Processing corrected claims
• Understands and resolves 277 claim rejections
• Reviewing researches and resolving credit balances
• Reviewing, researching and resolving AR reports when assigned by management
• Using documented standard work processes
Office Manager
Cayuga Addiction Recovery Services (CARS) - Ithaca, NY March 2019 to July 2021
As a front office manager, I work directly with the front office team, clients, and other professionals at the outpatient clinic. The primary function is to oversee the daily operations of the front office by partnering with the OP Program Director and providing supervisory support to the administrative staff. 1. Oversee front office staff to ensure effective communication both internally and externally 2. Coordinate with Outpatient Leadership on office operations, including training, scheduling, and supervision.
3. Field client feedback as it relates to office operations and support clients to provide feedback regarding clinic staff appropriately.
4. Oversee office schedule, ensuring coverage for all clinical hours and completion of office tasks. 5. Serve as a contact point for vendors and maintain vendor relationships. Patient Service Specialist
Ithaca Primary Care - Ithaca, NY
September 2017 to February 2019
Responsible for effective scheduling of patients, patient outreach and medical records. Primary role included Front Desk Service, checking patient insurance eligibility and coordinating patient referrals to specialists.
Leasing Consultant
Solomon Realty Organization - Ithaca, NY
November 2014 to September 2018
Present properties and provided amenities in a positive light to prospective tenants
Act as a landlord for property owners and help them navigate the property market Advertise available properties using a variety of media and promoting materials Determine the needs, living standards and economic viability of prospect customers Confirm rental application data and personal references Stay knowledgeable of the property market status
Provide information on all aspects of properties (expansion, zoning, crime etc) Negotiate leasing terms and conditions and close deals Ensure proper maintenance and inspect properties periodically. Night Auditor
Comfort Inn Suites - Ithaca, NY
May 2014 to January 2015
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Processes guest charge vouchers and credit card vouchers. Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software. Cage Cashier
Turning Stone Casino and Resort - Verona, NY
March 2013 to May 2014
Polite individual who always recognizes the role as service provider and maintains the utmost professionalism. Handles daily accounting procedures. Greets customers. Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid service knowledge and all other aspects of customer service. Accurately and efficiently maintains all cash and media at the registers. Communicates customer requests to management. Maintains orderly appearance of register area and keeps all supplies stocked. Any other tasks as assigned from time to time by any manager. Maintains a cheerful attitude towards customers. Counts the money left in the drawer before starting the shift to ensure there are no discrepancies with respect to transactions of that day. Understands and resolves customer complaints. Responds to customer's questions. Creates a positive atmosphere by greeting and providing a pleasant, friendly experience. Resolves customer issues and demonstrates understanding for situations. Processes transactions quickly and without errors while utilizing point of sale computer system. Ensures area of responsibility's appearance is in compliance with established guidelines. Follows all policies as they related to customer confidentiality. Performs other duties as assigned.
Assistant Office Manager/Bookkeeper
Tops Friendly Markets - Ithaca, NY
March 2006 to August 2010
Handled general accounting duties. Maintained complete set of financial records, kept track of accounts and verified the accuracy of procedures used for recording financial transactions. Prepared, controlled, balanced and checked various accounts using standard bookkeeping methods. Entered daily financial transactions in a journal either manually or by computer. Maintained general ledgers recording the status of various accounts and made sure that all the accounts balanced. Balanced the ledgers and prepared financial statements. Verified the accuracy of computerized and manual accounting and record-keeping systems. Assisted in the creation of a positive customer experience that included a proactive interaction and immediate resolution to customer issues. Shared overall responsibilities for setting, monitoring and driving sales goals. Assigned individual shift goals to employees and followed-up to ensure delivery of goals. Helped to recruit, interview, hire, develop and coach store employees. Ensured proper cash controls and loss prevention procedures were in place and followed. Made certain store appearance and merchandising were in compliance with ongoing marketing programs and product was displayed timely and appropriately. Maintained store cleanliness and organization. Processed administrative tasks as needed. Assistant Office Manager
P & C Markets - Penn Yan, NY
January 2002 to July 2005
Service Desk: Ensured store was properly prepared to do business by managing front end accounting and cash media reconciliation. Remained compliant with all state and federal laws and regulations as well as company procedures. Increased customer confidence and loyalty by providing fast service, friendly atmosphere and successfully resolving customer concerns. Experienced with cash accountability, compliance and proper execution of training, payroll and new hire paperwork. Exhibited and endorsed integrity and urgency in all practices to present a professional appearance according to company guidelines. Demonstrated high level of courtesy and assistance to every customer. Listened closely to customer needs and assisted appropriately. Communicated accurately with co-workers and management. Followed company procedures to ensure quality customer care. Managed cash register and ensured all money was accounted for at the end of the shift. Education
Associate's Degree in Accounting in Accounting
Everest University - Tempe, AZ
April 2014
High School Diploma
Thomas R. Proctor High School - Utica, NY
June 2005
Skills
• problem-solving (10+ years)
• Russian
• Bookkeeping
• General Ledger Accounting
• Financial Statement Preparation
• Night Audit
• EMR systems
• Medical office experience
• Account Reconciliation
• Bank Reconciliation
Certifications and Licenses
Medical Coding and Billing
May 2018 to Present
Additional Information
SKILLS AND EXPERTISE:
Top performing, academically successful, engaging, disciplined, quality focused, performance driven. Practices with confidence, polished professional. Backed by solid work history, reputation as a team player, and passion for helping others. Highly motivated, hands-on, detail and deadline oriented, self- starter, who handles pressure well and possesses excellent problem-solving and communication skills. TRI-LINGUAL: ENGLISH / RUSSIAN / SPANISH
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