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Customer Support It Manager

Location:
Washington, DC
Posted:
January 20, 2023

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Resume:

Peter Ayinde

Address *** ****** **., 240-***-****

Shepherdstown, WV 25443 adus2y@r.postjobfree.com

Links: (99+) Peter Ayinde LinkedIn

Professional Summary

Microsoft certified professional manager with 15+ years of experience in systems administration and support, end-to-end business analysis. 5+ years of experience in Information Security Management & support. Comprehensive knowledge of the methodologies and principles of change management with emphases on TCO and Stakeholders' impact. In-depth knowledge of project analysis, management tools, approaches and phases.

Enthusiastic IT Manager polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.

Rational Infosec Manager with 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Skills

Security

Security Management

Physical Security

Security Operations

Corporate Security

Security Training

Risk Assessment

Surveillance

Security Audits

Access Control

IT and Business Operation

Identity and Access Management

Vulnerability and Intrusion prevention management

Professional Experience

INFORMA PLC, Washington, DC 2018 - Present

BISO (Business Information Security Manager)

As the BISO, I have three major roles:

1.The voice of Security to Business and the voice of business to Security: Develop culture with trainings and research, Manage security policies and standard, and Build Bridges between divisions/ business units and Information Security

2.Be a trusted advisor to senior business and technology stakeholders and provide broad knowledge of Informa’s Information Security strategies, policies, processes, architecture, and road maps; enabling divisions/business to understand and meet Information Security requirements.

3.Help ensure that each line of business works towards a central goal, designed to minimise risk, maximise protection and increase the value of the organisation’s business information assets

Achievement:

1. With the Root Cause analytic approach, I cut down mitigation time by 30%. Before passing on any issue, I research the root cause of identical problems and pass on the solution.

2. Governance is one of my major roles, I make awareness and security first a priority that helps implement policy and standards flawlessly

3. Pushing for centralization of major operations for easy management and security

4. Establish security culture

Duties includes:

Provide an enterprise cyber monitoring, analytics, and coordination capability 24x7x365

Provide fraud analytics monitoring to examine designated dashboards, events, and logs to identify and escalate potential indicators of fraud.

Perform forensic analysis (handling compromised machines) and evaluate/deconstruct malware (e.g. obfuscated code) through open-source and vendor provided tools.

Using Crowdstrike to determine intrusion detection signatures to identify those specific indicators that are unique to a particular exposure or zero-delay vulnerability, delivering threat and awareness/education briefings, coordination of process development, and technical writing.

With the use of Nessus Tenable i.o, Qualys and other tools, all application is scanned and analyzed to determine Risk and other vulnerabilities.

Provide security control integration support to Business stakeholders and DevOps.

Review and process IT systems Deviations.

Lead and manage Cybersecurity Policy IT Customer Support Board.

Assist with Cybersecurity operating systems compliance application programs.

Provide Enterprise Lifecycle Oversight support.

Develops Information Technology (IT) Security Policy and Guidance, providing enterprise security controls that safeguard the confidentiality, integrity, and availability of CDT enterprise systems and applications.

Lead IT Operation in the Americas region and global BI Security Operation

Continuously training direct reports on new technologies, such as the new CMS environment.

Monitoring of global IT Risk management, BC/DR planning, clear communication to all stakeholders, security objectives and process which includes, phishing campaign and others

Manages and implements security infrastructures; AV, patch management, Pen testing, Vulnerability scanning etc.

Responsible for SCCM installation, configuration and Implementation.

Lead on end-to-end change management planning for Americas assets.

Actively involved in planning & implementing of the Lifecycle project.

Informa Plc, Washington DC 2013 - 2018

Regional IT Manager

Managed a team responsible for allocating resources for the entire North American IT and support, throughout main US offices, supporting 10+ staffs. Also responsible for Global Business Security implementation and Risk Management

Achievement:

1.Reduced IT budget by 30% by focusing on needs instead of wants hereby eliminating wastes

2.Increase support coverage, by integrating UK support with the US support team. Coverage starts from AM BST to PM PST

3.Introduced a central phone system and issued IT central contact cards for all users increasing customer support and reducing wait time for remediation.

4.Researched and managed a comprehensive patch system for the organization

5.Was involved with the cloud migration implementation

6.Was involved with the cyber security implementation

7.Boost Morale by introducing Team Building exercise among the teams.

Duties Includes

Maintained regular checks on network and data security

Managed service ticket and allocating resources

Ran patches using IBM BigFx to improve and update software and systems

Developed and implemented IT policy and best practice guides for the organization

Researched and design training and workshops for staff

Conducted regular system audits

Managed major IT projects including system updates, upgrades, migrations and outages

Managed and allocation of IT budget

Identified opportunities for team training and skills advancement

REED ELSEVIER, Rockville, MD 2007 - 2013

Senior Systems Administrator & Applications Support

Responsible for maintaining 99.9% uptime for all mission-critical business systems for two Elsevier divisions at three locations.

Designed and implemented business divestiture of IMNG, which encompassed server and networking equipment move, datacenter design & implementation, office closure & staff moves.

Completed lifecycle ownership of systems including: File, Print, SQL, Citrix, DHCP, Web, Fax, Back up. Planned, purchased and deployed in new datacenter.

Planned & coordinated activities of team into Tier 1 or Tier 2 desktop support providing service to three offices in Maryland and New Jersey.

In charge of implementing new VPN & moving 200+ employees to laptops, which involved migrating user data and provided user training on VPN.

Responsible for continuous improvement via ongoing re-evaluation of systems and support models. Implemented changes to improve effectiveness, streamline processes and support processes as take advantage of new technologies.

MARRIOTT INTERNATIONAL, Frederick, MD 2007

System Analyst

Supported hardware & software upgrades of over 5000 servers, both nationally and internationally, including scheduling down times as needed with the customer and field systems managers.

Administered existing systems including Exchange, focusing on fixes, system monitoring, optimization, user management, backups, on-call support.

Oversaw SAN (Storage Area Network) configuration, support & testing.

Performed preventive maintenance while minimizing down-time via the use of redundancy, fail-over, and proactive monitoring and reporting.

CONSULTING & ENGINEERING NEXT GENERATION NETWORK 2005-2006

Senior Systems Administrator, Colombia, MD

Supported network for 200+ sites for the state of Maryland Highway Administration using HP Proliant servers running Windows 2000 and 2003 over Cisco routing environment.

Installed, monitored & repaired: WAN equipment including Core Tec decoder’s and encoder’s over T1 network, ISDN modems, Cisco routers and Switches.

Performed application (CHART - an Oracle application) testing using in-house tools, Imaging using Altris and Ghost.

Supported developers with custom application integration, troubleshooting and maintenance.

Education, Licensure and Certifications

Harvard University Cybersecurity:

Managing Risk in the Information Age 2023

University of Maryland University College, College Park MD,

MBA 2011

Strayer University, Washington DC,

MSIS 2004

University of Lagos, Lagos Nigeria,

BSC Chemistry 1997

Certifications

Network + and Microsoft: MCP (WINNT), MCSA (WIN 2K) and MCSE (WIN 2000),

Documentum Intermediate and Advanced System Administration

Certificate Global Knowledge: Security Operation on AWS 2018



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