Customer Service Assistant Manager
Resume:
RESUME
Michelle Simon
MAILING ADDRESS: *** East Pine Street Granite Shoals,Texas
DATE OF BIRTH: April 11, 1973
SUMMARY
Approximately 28 years of experience, ranging from helper with a contract services company to be the Executive Advisor to the President of a 60,000 Barrel per day oil refining facility who was in charge of up to 1,500 contract company employees on multiple unit locations overseeing all phases of contracts, hiring for all departments, auditing all contractors, cutting cost 1.6 monthly. Perception from the view of an owner.
Throughout my years of experience, I have been exposed to all phases of the Refinery/Petro Chemical Industry in the role of a public Relations, opening offices for specialty contractors, and owner representative. Putting the right people in place. Looking at the inner workings of vendors, contractors, sub-contractors, money flow, safety, the importance of each division from all aspects. This experience gives me the knowledge and overview of the industry and allowed me to have a very open and educated understanding of what it takes to perform Industrial Work in a safe, timely, productive and efficient manner while understanding the economic impact of the overall work to both the contractor and the owner of the projects.
WORK HISTORY
11/3/2020 thru 1/13/2021
UPS Seasonal PVD
Scanned loaded and delivered packages up to 70LBS to businesses and residents accurately. Sense of urgency to s very busy time
08-21-2020 thru 11/3/2020
USPS Fredericksburg, Kingsland, and Marble Falls
12/01/19thru 12/31/2019
UPS
Seasonal delivery carrier
2/5/2019thru 11/20/2019
Federal Business Bureau
Census field supervisor
Trained, zoned, canvassed, payroll, leadership, trouble shooting, MCM program, OCS program. Site visits. Employee observations, assigning blocks and territory for time management. Quality Control, Update status and scheduling daily. Monitors overtime and mileage for all my employees. Run reports daily for budgeting and deadline purposes. Inventory hiring, recruiting, Quality Control. Supervised 7 counties and completed 98% accuracy as a field supervisor for 2020 Census.
7-6-17thru11-26-2018
Simon’s specialty Contractors
Refurbishing and remodeling, purchasing, carpentry (helper) sheetrock, Procurement, safety, recruiting, payroll, ordering buying materials for homes. Bids, sales, billing and collections. Scheduling, and customer service. I like to make cabinets, table, anything pretty even people. Have enough tools to build almost anything.
9/2011-8/2013
OCI BEAUMONT
Nederland, Tx
Executive advisor to the president at an Ammonia and Methanol Plant; was heavily involved with the revamp and restart of the plant after it had been shut down for seven years. Responsibilities included planning and overseeing and writing contracts for the subs, vendors, and General contractors. Money flow however also maintaining awareness to ensure safe and efficient operations of the facility. I was able to achieve this by meeting with all staff including contractors on a daily basis. By my daily report I was able to report all issues and status to upper management which allowed me to aid in the troubleshooting, decision making and resolution of the issues that arose.
03/12/2002 thru May 2018
Total Industrial Specialty Services
Consultant
Trained, recruited, payroll, sales, field and office accounting, AP, AR, helped open up national and local accounts, Opened up multiple on-site locations and permanent locations. Bids, public Relations, employee and plant trouble shooting. Purchasing, scheduling, Insurance addendums, workers comp, unemployment, tax abatement studies, Profit and loss, safety dispatched all tool trailers stocked with appropriate tools for multiple locations, hot shots. ECT…
Labor Ready
Manager/Sales
Dispatch 100 employees every morning to various jobsites. Printed aging reports to contact customers to let them know they were reaching their credit limit. Sales, cold calls, and meetings throughout day. Paid employees out daily as they returned from assignments. Made sales leadership within the region within two months brought up revenue from 22k with 19% gross margin profit to 56k week with a 33% gross margin profit. I then turned into a regional sales Manager over Gulf coast.
1992 thru 1994
Woodside Village apartments
Started as a leasing agent for the first six months. Moved to assistant manager then to Manager. Maintenance work orders. Monthly rent roll weekly kept. Troubleshoot complaints, hazards, and personnel. Sales lived on property to insure I was present for any incidents. Hired personnel if short I would fill in on all aspects with exception of some maintenance, I would do call outs. Made sure that property was kept up and stayed 99% occupied.
REFERENCES Available upon request
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