RosyN WoopDson

Grove City, OH ***** # 614-***-**** # rewoodson? 9ayahoo.com

PROFESSIONAL SUMMARY

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational ski

Willing to take on any task wo help team, Reliable and dedicated team player with hardworking and

resourceful approach.

SKILLS

‘+ Upbeat and Positive Personality + Call Documentation

‘Issue and Complaint Resolution ‘© Calm and Professional Under Pressure

‘* POS Systems and Ordering Platforms '* Data Entry and Maintenance

‘© Customer Account Management + Understanding Customer Needs

‘+ Order and Refund Processing '* Building Customer Trust and Loyalty

‘* Customer Data Confidentiality '* Courteous with Strong Service Mindset

PROFESSIONAL EXPERIENCE

‘Customer Service Representative, 11/2014 10 06/2019

‘Teleperformance — Columbus, OH

‘¢ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs

‘and resolving concerns

‘+ Answered customer telephone calls prompily to avoid on-hold wait times.

‘+ Answered constant flow of customer calls with minimal wait times.

+ Offered advice and assistance to customers, placing orders

Health Information Technician, 07/2013 to 04/2014

ATC Staffing ~ Columbus, OH.

‘+ Reviewed recordkeeping procedures for patients and doctors.

‘¢ Maintained relationships with medical providers, suppliers and reporters.

‘* Collaborated closely with physicians and nursing staff to improve quality of patient records

documentation.

+ Participated in committees to diseuss electronic health records and methods to improve overall

workflows,

Inspector, customer service, assembly, 05/2011 to 06/2013

Acloche Staffing - Hilliard, OH

+ Set policies governing inspecting, testing, and compliance operations,

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