Business Analyst/QA Analyst

Patricia T. Duhaime

** ******* ******

Merrimack, NH 03054

813-***-****

Summary of Profesional Experience

Facilitated and executed testing for conversion/implementation of 250K+ employees of Bank of America onto Fidelity Payroll services

Strong attention to detail capturing business requirements, functional requirements and requirements traceability matrices

Led hiring, training and transition of associates to migrate the HR Payroll Core test team from NH to NC

Managed multi-site team of up to 21 FTE associates including India – Managed budget of $4.0M annually

Enhanced and authored Business Processes, Financial Analysis documents and Project documentation

Highly skilled in SDLC, Waterfall, TDD and Agile testing methodolgies

Acosta - FTE May 2021 to Nov. 2021

Retail Marketing Specialist

Create retail display and set up of product promotions for Walmart Super Centers and Sam’s Club Wholesale stores daily

Attained rating of 95% or higher for customer service and satisfaction within retail stores

Contractor: Larsen & Toubro Infotech, Ltd. Dec. 2018 – April 2019

Technical Consultant: - Citigroup

Update weekly Test Management Office - Testing Status and adherence to best practice principles

- Prepare weekly spreadsheet data analysis and presentation of multiple project statuses

Authored and enhanced process documentation for each existing project and new project initiatives

- Monitor various testing Phase entrance and exit criteria

Contractor: Kforce April 2018 – Sep 2018

UAT Test Facilitator: PwC

Create and maintain detailed test plans {functional/non-functional}, requirements traceability matrices, test cases and acceptance criteria

- Review defects logged by test teams

- Participate in daily defect calls for primary applications

- Provide training to new testers on a weekly basis

Update weekly and daily tester assignments

- Write and review test plans

- Prepare hardware for testing - Data mining and set-up for project testing

Business Requirements Documents – Review and prepare Requirements Traceability Matrix {RTM}

Asset Management and weekly code updates installed to test laptops and PC’s

Contractor: Luxoft Sep 2017 – Nov 2017

UAT Project Test Lead: Citibank

Managed daily meeting with global Quality Assurance teams to gather project status. Created team schedules to ensure deadlines were met. Assessed blocking issues and aided in creating mitigation plans

Responsible for full test coverage of new and existing functionality and exceptional quality assurance results and metrics on Exchange Rate {FX} project, GL Store and Reporting

Created and maintained QA artifacts [Business Requirements Documents – Review and prepare Requirements Traceability Matrix {RTM}, Test Plan, Business and UAT Test Strategy, Test Scenarios & Test Cases, Defect Reports

Maintain daily project defect report to include root cause analysis and fix prioritization

Contractor: Veritude July 2015 – Jan 2016

Stock Plan Services QA Test Lead: Fidelity Investments {Remote}

Manage QA Test efforts within the Stock Plan Services {SPS} Implementation group using Agile and TDD

Create all QA reporting artifacts {Test Plan, Test Strategy, and Requirement Traceability Matrix, Test Cases, Daily Test Execution and Defect reports with HP and JIRA}

Managed daily stand up meeting with Quality Assurance team to gather project status. Created team schedules to ensure deadlines were met. Assessed blocking issues and aided in creating mitigation plans

Coordination with Release Management team for code planning and deployment schedules

Adhere to Unit//Functional//UAT testing entrance and exit criteria, working with the project team. Demonstrate new code functionality prior to phase transition

Aon Hewitt - FTE Sep 2011 – April 2014

HR BPO DELIVERY CONSULTANT Project Manager and ISS Test Manager {Remote}

Project Manager and Test Manager for the Implementation of the SuccessFactors Performance Management System{SaaS}, Taleo Recruiting and LMS

Created and maintained business artifacts [Business Requirements Documents – Review and prepare Requirements Traceability Matrix {RTM}, Test Plan, Test Strategy, Test Scenarios & Test Cases]

Maintain JIRA and HPQC defect tracking, source reporting, root cause analysis and solutions

Assess the Functional Requirements Document {FRD} to ensure BRD has fully covered the needs of the client

Support HRIS test functions with a focus on business processes and application support activities including release management, application optimization, and incident & problem resolution

Communicate risks, issues, and status to the Global Project Team on timely basis and with statistical information.

Fidelity Investments - FTE Oct 2000 – June 2011

Director of Quality Assurance {Aug 2009 – June 2011}

Responsible for leading all aspects of Quality Assurance on Margin/RISK applications and FDOT/ICS/TOA applications

Manage all areas of testing, resource allocation [PPMC], project estimation, capacity, and demand utilization

Developed and continue to nurture valued relationships with development partners, business, and operations contacts and FMR India partners

Continuous process and procedural reviews to achieve ongoing standard testing approach. Best practice advocate

Focus on employee growth and knowledge sharing and building successful teams

Director, Quality Assurance {Apr 2007 – July 2009}

Responsible for leading all aspects of Quality Assurance on Talent Management Suite of products including Compensation Planner, Hiring Management {Taleo}, and Performance Management {Success Factors}

Manage all areas of testing, resource allocation, project estimation, capacity and demand utilization

Create and maintain detailed test plans (functional/non-functional), requirements traceability matrices, test cases and acceptance criteria that supports manual test execution

Knowledge of and extensive experience with activities, tasks, tools, and techniques for designing, managing, and evaluating business acceptance tests for end to end operational processes and end-users of solutions

Manage multi-site team of up to 22 FTE's including FMR India and external Vendors - Manage budget of $3.5 million annually

Sr. Quality Assurance Manager for Fidelity HRS Technology {Jan 2006 – Mar 2007}

Responsible for leading the QA efforts for ongoing HR/Payroll Large Market clients with Oracle HRMS

Managed multi-site team of up to 25 FTE's including FMR India and Infosys

Collaborated on Six Sigma project to reduce production defect incidents by early detection and root cause analysis. Resulted in a 30% reduction of incidents in Production

Supported training and knowledge sharing programs with the offshore and remote teams

Business Analyst Consultant / Implementation QA Test Lead {April 2003 – Dec 2005}

Test Lead for Bank of America Global Compensation Implementation; managed all aspects of resource allocation; formal test plans; coordinated writing of UAT and CAT test case suites; managed defect analysis and burn rates

Hosted and managed on site and remote client acceptance testing for Bank of America Global

Test Lead for BASF, TFAC and ABB large client integrated Oracle HRIS payroll implementations

Member of the Implementation Methodologies team on process improvements

Core member of team to improve the overall process of implementing new clients; target reducing time by 50%; achieved for first two pilot clients

Business Analyst - ECM: Emerging Corporate Payroll Markets {Oct 2000 – March 2003}

Designed new internal business processes and reports for Small Market Payroll with Oracle HRMS

Project Manager of Role Scoping initiative resulting in new service modules, improved search capability and improved web performance for client and internal users

Created business process documents [SRA, SDS & SAT] for new payroll functionality for our clients

Designed new process for Gross to Net calculations for improved operational efficiency related to web viewable net results

Analyzed Development Requirements documents to supplement the Business Requirements document for each assigned project

Assisted with Financial analysis while balancing Payrolls and General Ledgers during new implementation testing

Worked directly with external clients on site and remote

Systems & Tools

Oracle HRMS

Taleo

Success Factors

Compensation Planner

HP Quality Center

JIRA

Agile

Microsoft Suite

Project Analysis - PPMC

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