Customer Service Crew Member

EMILY HILL

**** ***** ********** **., *******, FL 32425 H: 850-***-**** aduowz@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic Crew Member skilled in cross-selling and upselling. A self-starter with dynamic interpersonal, writing and math skills. Looking for an

opportunity improve success for a retail operation. Team-inspired Server and Cater-Waiter identified as integral component to successful group-

oriented initiatives. Exercises a strong willingness to learn and take on new challenges while contributing to essential functions in all aspects of

catering events assembly, presentation, and execution. Customer-oriented server with excellent interpersonal and communication skills. Food

and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Server/ Hostess bringing

a strong work ethic, interpersonal skills and customer service expertise. Hardworking Waiter adept at satisfying even the most demanding guests.

Talent for remaining professional, calm and efficient at all times. Demonstrated record of success over 15 years in the industry. Motivated Waiter

offering a wealth of experience in successfully serving customers in busy chain restaurants. Skilled in sales and marketing and knowledgeable in

craft beers. Problem-solving professional trained in customer service methods and sales techniques. Looking to bring further success to a

restaurant as an energetic, friendly Waiter. Meticulous Food Runner offering excellent skills in bussing tables, delivering Food and customer

service. Pursuing a similar position where focus and dedication are highly sought. Optimistic, creative and hardworking Grocery Store Cashier

looking to join the team at an exciting, charming and unique store. Enjoy helping customers find what they need, discover new products and

have a positive overall experience. Problem-solving professional trained in customer service methods and sales techniques. Looking to bring

further success to a restaurant as an energetic, friendly Waiter. Hardworking Server who thrives under pressure and goes above and beyond to

create unforgettable guest experiences.

SKILLS

Product promotion Point-of-sale transactions

Employee training and development Verbal and written communication

Creating and running merchandising programs Hospitality expertise

Accurate money handling Organized and efficient server

Liquor and smoking laws familiarity Strong work ethic

POS inventory system operation High energy

Strong communication skills Upselling techniques

Prioritizing

Up-selling capability

Safe food handling

WORK HISTORY

Crew Member, 10/2016 to 02/2018

Sonic Drive-In – Panama City Beach, FL

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Pleasantly and courteously interacted with customers.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Strictly followed all cash, security, inventory and labor policies and procedures.

Built loyal clientele through friendly interactions and consistent appreciation.

Reported to each shift on time and ready to work.

Diligently restocked work stations and display cases.

Performed all position responsibilities accurately and in a timely manner.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Promptly and empathetically handled guest concerns and complaints.

Followed food safety procedures according to company policies and health and sanitation regulations.

Operated the drive-through window and sales register quickly and efficiently.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Prepared fountain drinks and ice cream items.

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Prepared all food orders within a 2-3 minute time frame.

Prepped items for later use to save staff time during busy hours.

Verified that prepared food met all standards for quality and quantity.

Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Greeted customers and provided excellent customer service.

Dishwasher, 02/2015 to 07/2016

Jeannie's One Stop Diner, LLC – Panama City Beach, FL

Unloaded trailers, received merchandise, verified orders and broke down produce loads.

Collected empty carts and returned to the store.

Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Maintained clean dining room, lobby and service areas at all times.

Routinely carried large loads of dishes to kitchen for washing.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Upheld highest standard for cleanliness of glass and silverware.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.

Adhered to safe work practices.

Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.

Effectively listened to, understood and clarified guest concerns and issues.

Maintain proper temperature and humidity levels for meat products.

Addressed guest concerns and resolved all issues to guests' satisfaction.

Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

Routinely removed trash and debris from restaurant.

Maintain clean, neat and properly stocked check stand area.

Received frequent customer compliments for going above and beyond normal duties.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for

other staff.

Delivered quality service by providing a warm and welcoming environment.

Ensured meats were properly cut in a timely manner.

Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.

Verified all deliveries against invoices and completed shortage and overage reports.

Provided friendly and attentive service.

Maintained high standards of cleanliness and sanitation.

Motivated and disciplined employees according to established requirements.

Processed credit cards, checks, gift cards and coupons.

Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.

Completed finishing touches such as garnishes on dishes before final delivery.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Assertively upsold alcoholic beverages, appetizers and desserts.

Server / Hostess, 07/2014 to 02/2015

Laguna Beach Cafe – Panama City Beach, FL

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Upheld highest standard for cleanliness of glass and silverware.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Resolved guest complaints quickly and efficiently.

Assertively upsold alcoholic beverages, appetizers and desserts.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for

other staff.

Quickly set up and cleared tables and stocked all service stations.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Received frequent customer compliments for going above and beyond normal duties.

Served beverages, breads and butter and replenished items as necessary.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Stocked and maintained cleanliness of stations.

Developed and maintained positive working relationships with others to reach business goals.

Skillfully promoted items on beverage lists and restaurant specials.

Folded napkins throughout the day to maintain an adequate supply.

Effectively listened to, understood and clarified guest concerns and issues.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained high standards of cleanliness and sanitation.

Maintained clean dining room, lobby and service areas at all times.

Quickly recorded transactions in MICROS system to deliver prompt service.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

Maintained complete knowledge of restaurant menu, including daily specials.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Shift Crew, 04/2010 to 06/2014

McDonald's – Panama City Beach, FL

Developed new process for employee evaluation which resulted in marked performance improvements.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Diligently restocked work stations and display cases.

Prepared fountain drinks and ice cream items.

Pleasantly and courteously interacted with customers.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Promptly and empathetically handled guest concerns and complaints.

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Built loyal clientele through friendly interactions and consistent appreciation.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Assembled food orders while maintaining appropriate portion control.

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Operated the drive-through window and sales register quickly and efficiently.

Prepared all food orders within a 2-3 minute time frame.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Handled currency and credit transactions quickly and accurately.

Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.

Performed all position responsibilities accurately and in a timely manner.

Reported to each shift on time and ready to work.

Routinely moved and stocked food products weighing over 50 pounds.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Verified that prepared food met all standards for quality and quantity.

Hostess, 01/2008 to 03/2010

The Back Porch Seafood & Oyster House – Panama City Beach, FL

Operated communications equipment.

Routinely removed trash and debris from restaurant.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

Motivated and disciplined employees according to established requirements.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Kept cases and shelves clean and well stocked.

Affected quick resolutions to customer problems and brought in management when needed.

Folded napkins throughout the day to maintain an adequate supply.

Maintained high standards of cleanliness and sanitation.

Consistently provided professional, friendly and engaging service.

Offered product samples, answered questions and helped customers find items.

Quickly recorded transactions in MICROS system to deliver prompt service.

Developed unique events and special promotions to drive sales.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Managed customer flow and backed up lines to reduce checkout wait time.

Sorted, soaked and washed flatware.

Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.

Served beverages, breads and butter and replenished items as necessary.

Developed and maintained positive working relationships with others to reach business goals.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Effectively listened to, understood and clarified guest concerns and issues.

Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.

Explained menu options in detail so that customers could make educated decisions on food items.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Supervised, trained and developed team members in accordance with company policies and procedures.

Delivered quality service by providing a warm and welcoming environment.

Maintain clean, neat and properly stocked check stand area.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Observed tables to promptly respond to requests and refill beverages.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Food Runner, 03/2006 to 12/2007

Sharky's Beachfront Restaurant – Panama City Beach, FL

Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.

Assisted servers with table settings and beverage refills when the restaurant was busy.

Checked the buffet and determined which food items needed to be refilled.

Delivered food items to tables ensuring each restaurant patron received the correct order.

Answered questions from restaurant patrons regarding menu items.

Trained and mentored newly hired employees so they better understood the process flow and safety procedures.

Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.

Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Developed and maintained positive working relationships with others to reach business goals.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Assisted customers with carry-out service.

Assisted co-workers whenever possible.

Maintained appropriate professional relationship with union officials.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained high standards of cleanliness and sanitation.

Established and maintained a positive work environment.

Received frequent customer compliments for going above and beyond normal duties.

Maintained stockroom and warehouse.

Followed checklists for shift start and end to help with smooth transitions.

EDUCATION

GED: 2009

Tom P Haney Technical Center - Panama City, FL

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