Support Specialist Customer Service
Resume:
VICTOR CABRERA
***** ***** ***** ********, ********
aduoe2@r.postjobfree.com
OBJECTIVE
Searching for an opportunity to fully display my customer service skills as well as develop new skills that will help me reach my full potential in the IT realm
EXPERIENCE
King landscaping and Trucking
Field Manager 05/12- 12/17
Supervised workers in all aspects of landscaping
Acquired new customers
Maintained great relationships with current and new customers
Resolved any issues at hand
Cold called potential customers
Helped customers navigate and execute projects
Made employee schedules
Monitored productivity through computer software
Xometry Inc
Customer and Partner Support Specialist 1/18- Present
Assisted customers and partners with various different issues. (Examples listed below)
Job and order statuses, creating shipping labels, troubleshooting issues with partner and customer accounts.
Entered data and information gathered in phone conversations into Salesforce and Asana in a accurate and timely fashion
Received and performed upwards of 50 calls daily all the while performing duties in a professional manner.
EDUCATION
Gaithersburg High School class of 2009
Montgomery College class of 2012
AWARDS AND ACKNOWLEDGEMENTS
Independent, self-directed worker
Critical thinking and problem solving skills
Conflict-resolution skills
Ability to follow oral and written instructions
Interpersonal and communication skills
ERP proficient
Salesforce Proficient
Experience with Asana
Currently studying for both the A+ and Network +
Contact this candidate