JO-ANNA MICHAEL

Westminster, MD ***** adumc1@r.postjobfree.com 410-***-****

Seasoned office professional committed to delivering high quality results both independently and on a team.

Authorized to work in the US for any employer

WORK EXPERIENCE

ER Registrar

Carroll Hospital Center - Westminster, MD August 2018 to Present

•Outpatient and Inpatient administrations.

•Interview patients to obtain demographic and financial data necessary to complete registration.

•Obtains signature for authorization to treat and assignment of medical benefits.

•Knowledge of insurance and EVS information to process billing.

•Register ambulance patients accurately and promptly to insure smooth medical treatment.

•Greet patients and visitors when they enter the Emergency Room. Provide internal and external telephone communication effectively as well as provide directions to other areas of the hospital.

•Handle stressful situations courteously and tactful.

ICU/REPO TEAM

Toyota Financial Services - Owings Mills, MD December 2017 to June 2018

ICU/ REPO TEAM

•File residual / GAP claims as directed.

•Handle applications of sale funds to termed accounts and total loss accounts closing out accounts accurately.

•Verify insurance coverage and follow up on any damage claims filed or to be filed with insurance companies.

•Process of repossessions in a timely manner

Accounts Payable

MacKenzie Management - Lutherville, MD August 2017 to October 2017

ACCOUNTS PAYABLE

• Assume responsibility for the accounts payable process for temporary contract positions •Resolved any backlogged work needed

OPERATIONS- ORDER SUPPORT ASSOCIATE AND CUSTOMER SERVICE

Ricoh Business Solutions - Owings Mills, MD July 1995 to June 2017

•Keyed sales orders into Oracle system accurately

•Resolved any sales order issues that would prevent orders from billing

•Confirmed order details with customer

•Ensured correct general ledger coding was used on all invoices and expenses for accounts payable

•Processed payroll for 25+ employees on bi-weekly basis

•Assisted sales representatives with building sales quotes for external customers

•Won Corporate Customer Vision Award for exemplary internal and external customer service 3 years consecutively

•Managed fast passed front office environment with consistent multi- tasking

•Mastered general office technology and advanced software solutions including E-Copy

EDUCATION

High school diploma

SKILLS

OPERATIONS (10+ years) TIME MANAGEMENT

CUSTOMER SERVICE 10+ YEARS COMPUTER LITERACY

DATA MANAGEMENT 10+ YEARS INTERNAL / EXTERNAL COMMUNICATIONS

MULTITASKING

ORGANIZATIONAL SKILLS

OFFICE ADMINISTRATION

Contact this candidate