PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SHANTA A

HARRIS

S

**** * ***** **, ********, Ohio 43227, 614-***-****, adulio@r.postjobfree.com Thorough, diligent well-versed in handling customer inquiries and concerns. Strengthen customer loyalty by fully resolving all issues, including billing, product, and account issues. Stay efficient and deliver high-quality service using excellent call control and communication skills. Solution development Technical troubleshooting Account updating Billing error resolution Service promotion Package shipment Multitasking Task prioritization Time management

Shipping and receiving tracking

Inbound Customer Service/Sales Representative May 2021 - November 2021 Support Services Group, Ohio ( SSG ) Grove City, Ohio Investigated problems using multiple databases and applications to identify causes and optimal solutions. Settled disputes over service and product issues with excellent conflict mediation skills and expertise in internal procedures.

Taught customers how to avoid future issues, advising on available tools and alternative strategies for managing different concerns.

Inside Sales Representative December 2020 - February 2021 TruGreen Columbus, OH

Processed customer orders and contracts to foster continuous satisfaction. Created client communications and enrollment plans and conveyed clear expectations for ongoing support. Answered customers' questions about products, prices, and availability. Sales Agent March 2020 - December 2020

Verify customer information Place customer orders Transfer customer calls Navigating MAINFRAME/POES Systems Website Brookdale Senior living 4000 Lakeview Crossing

Shipping and Receiving Associate May 2019 - December 2019 Sam's Club Groveport, Ohio (OH)

Prepared materials for shipping, including packing, sealing, and labeling boxes. Filled customer orders according to standard operating procedures. Routed materials correctly with accurate shipping orders and bills of lading. Used computer to generate shipping labels and interact with inventory database. Checked goods received against purchase orders or invoices. Checked incoming freight against invoice and receiving reports. Maintained accurate tracking system covering shipping and receiving transactions. H

EDUCATION

Eddie Bauer Fulfilment Services Groveport OH January 2019 - April 2019 Merchandise Processor October 2016 - September 2017 Mary's Home Health Columbus, OH

Communicating with office and family In-home care tasks may include assistance with showering, toileting, transferring, light housekeeping, meal planning and preparation, transportation, and medication reminders Client's individual plan of care.

Cashier Food Prep, Stock Clerk June 2012 - August 2015 Kroger's Columbus, OH

Canaan Church Columbus, OH May 2010 - July 2013

Assisted church members with various cleaning duties, prepared food each Sunday after services, organized fundraising activities Gaps in employment represent parenting obligations Staffmark Employment Agency Columbus, OH January 2005 - September 2012 15 Various locations Cleaned and organized the facility Arranged boxes by proper area codes Loaded and unloaded delivery trucks SIMOS Insourcing Solutions Columbus, OH January 2002 - June 2014 18 Various locations Return Merchandising

Cashier February 1994 - January 2001

Wendy's Restaurant Columbus, OH

Quality control Food preparation Stock keeper

Kills Microsoft Office, Chrome,Assembly line, Loading and unloading trucks, Cook and Chef Preparations, Aintenance operations.

Daymar College (STNA), Columbus, OH January 2016

Contact this candidate