Objective

Seeking a position that enables me to make positive contributions to an organization that contributes to my growth and utilizes my current skills.

Education

Fort Valley State University Bachelor of Science Business Administration December 2022

Experience

Styles by Hannah June 2015 - Current Decatur, GA

Owner, CEO

Operate, manage, and maintain Acuity Scheduling software and website service platform for clients to properly schedule their appointments and make deposits.

Reconcile payments between banking software and Acuity Scheduling software.

Generating reports for credit and debit sales.

Manage cash payments, ensuring all prices and quantities are accurate.

Process refunds, exchanges, and resolve complaints.

Maintain a clean workspace.

Assess clients’ hair quality and type to determine if the braid style requested can be managed.

Provide customers with solutions that satisfy their request and still meet the expectation of a healthy hair care routine.

Provide suggestions to clients regarding different braid styles to suit their face cuts and stature.

Provide clients with information on how to maintain their braids during their events.

Determine pricing for products or services based on costs and competition.

Develop marketing strategies for products or services to increase sales and brand awareness.

Evaluating customer satisfaction to improve customer service and product offerings.

Participate in industry organizations, conferences, and trade shows to promote products or services.

Establish and maintaining relationships with suppliers and vendors to secure the best prices possible on materials needed for business operations.

Create policies and procedures that benefit both the customer and the business along with providing clear written and verbal communication to ensure that these policies are observed.

Skilled In

Microsoft Office

Leadership

Problem Solving and decision making

Multitasking

Time management

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