Tonia Crockett

**** ********* *** ********* *******

30238

adul2z@r.postjobfree.com

678-***-****

Customer Service Professional Summary

A dedicated and helpful customer service representative with hands-on experience in the airline industry. Able to work independently and use in-house resources to maximize customer satisfaction. Reliable and dependable, with a special talent for managing high volume work. Highlights of Qualifications:

● Excellent customer service skills

● Detailed oriented

● Works well individually and as a team player

● Always punctual and ready to work

Education:

Graduate of Gordon High School – Decatur, GA

Morris Brown College –1984 -1986 – Business Administration Atlanta Technical College - 2005-2007 - Certification in Cosmetology Work History:

Cosmetologist – Gail’s Unique Styles – December 2019 Currently A DC Area Auditor at The Home Depot from 07/13/2021 to Present

● Scheduled appointments.

● Creative, customer service-oriented licensed cosmetologist dedicated to providing guests with highly flattering professional hairstyles and cosmetic treatments.

● Beauty expert focused on enhancing clients’ images and self-esteem.

● Rendered services such as chemical perms and colors, cuts while practicing healthy hair techniques. Mail Clerk – United States Postal Service – August 1999 – November 2007 – Atlanta, GA

● Transport mail to designated areas based on destination using forklifts and automated trains.

● Bundle label and direct sorted mail to proper location for pick-up.

● Manually sorted odd-sized mail and isolated mail with specialty handling instructions.

● Inspected incoming parcels for damages and re-wrapped as necessary.

● Monitored sorting equipment for jam and functionality. Customer Service Agent – Delta Airlines – April 1996 – August 1999 – Atlanta, GA

● Strong background of handling cargo with special focus on identifying and screening suspicious baggage.

● Functional knowledge of flight management protocols aimed at providing accurate knowledge.

● Comprehensive knowhow of modern ticketing and reservation booking procedures.

● Capable of providing customer recognition to frequent flyers through individualized contact.