VANIA S. CHARLES

Silver Spring, MD *****

adul21@r.postjobfree.com, Cell: 240-***-****

Objective

Highly analytical customer service specialist with over 15 years of experience in retail, fronts desk, call center and virtual customer services. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution and customer negotiations. I’m excited to use my proven skills with passion and enthusiasm to help fulfill your company needs.

Skills profile include but are not limited to the following:

Excellent people and problems solving skills.

Customer Services Specialist

Develop, train and supervise administrative support staff

Assist Manager in scheduling candidate interviews.

Execute administrative functions

Proficient in Microsoft Word, Coding Skills, Electronic medical records (EMR)

Great oral and writing communication skills.

Maintain and order office supplies, equipment and furniture.

Maintain and manage General Manager’s calendar.

Maintain and order office supplies, equipment and furniture.

Create and maintain filing systems.

Perform special assignments and/or other tasks assigned by General Manager

HIPPA Privacy act Workshop completion and Certification

CPR and First Aid certified,

Experienced in supervising .

Experienced in blood drawing, performing lab test, EKG’s etc.

Efficient in billing coding.

Lab ordering, Radiology test scheduling

Professional Experience:

Medical Assistant/Assistant Manager at RIMG 2012-2017

Supervisor: Hannah Sallah

Phone: 240-***-****

Execute administrative functions

Develop, train and supervise administrative support staff.

Assist Manager in scheduling candidate interviews.

Monitor and approve staff timesheets when necessary and submit them to the accountant in charge.

Maintain and order office supplies, equipment and furniture.

Fulfill for coverage in the absence of administrative support staff; personally assist if needed.

Efficient filing, charting, typing letters for patients and data entry.

Oversee distribution of outside mail and inter-office mail.

Collect pre-bills from Project Managers

Billing and coding via computer, operate call center including appointments scheduling.

Support marketing efforts related to the office.

Manage incoming calls and messages while running the front desk.

Obtained and executed physician/Director’s orders.

Track receivables and assist accounting with outstanding client invoices by updating the accounting system data.

Ensured the cleanliness and maintenance of the facility.

Create and maintain filing systems.

Checking and check out patients, process prior authorization for medications

Facilitated patient flow and answered questions while protecting patient confidentiality.

Completed medical forms for patients and send out letters for medical necessity appeals and support.

2017 to present stay home Mother.

RELATED EXPERIENCE

Clinique ORLO,2002-2008,

Receptionist

Efficient filing, charting and documenting

Performed vital sign, performed vision exam

Assisting doctor when examinations and procedures

Billing and coding via computer, appointment scheduling, took incoming calls and messages while running front desk

Sale Associate 2009-2012 Macy’s

Managed incoming phone calls and greeted and helped customers.

Operated the register.

Assist customers.

Operation and maintenance bio-medical equipment

Triage Patients (Performed EKG’s, assisting nurses and doctors, taking vital signs and giving injections).

Perform Coumidan INR testing for patients

Operated the call center, clinical desk in the back office

Prepared room in get patients for doctors

Medical terminology and medication administration skills

Maintained sterile field and application of dressing.

Wound documentation and dressing care

Specimen collection (urine, feces, sputum)

Pre-operative and post-operative patient care

Charting and documentation of patient care

EDUCATION

1993-2001 Lycée Marie- Jeanne High school, P-au-P, Haiti (Graduate High School)

2004-2007 Universite de Port-au-Prince, Haiti (Management)

2009-2010 Everest Institute - Registered Medical Assistant,

2020-to present Montgomery Community College- Nursing Program

REFERENCES

Supervisors

Farrah Jean Gilles

Phone:770-***-****

Ms. Lanna

Phone 301-***-****

Hannah Sallah

Phone: 240-***-****

Contact this candidate