Collections Specialist Call Center

MT Melinda Torrez

San Angelo, TX ***** 325-***-**** aduk4l@r.postjobfree.com

PROFESSIONAL

SUMMARY

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Hardworking and reliable leader with strong ability in skip tracing. Highly organized, proactive and punctual with team-oriented mentality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level collections position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated collector professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS Call center background

Cashflow report generation

Payment acceptance

Accounting systems

Performance improvement

techniques

Collections best practices

Familiar with locating individuals

Scripted conversations

Payment management

Customer Inquiries

Critical Thinking

Debt Management

Outbound Calls

Customer Satisfaction

Billing Procedures

Active Listening

Efficient Service

Performance Goals

Account Closing

Fair Debt Practices

Account Collections

Microsoft Word

WORK HISTORY DEBT MANAGEMENT COUNSELOR 08/2021 to 09/2022 ConServe Fairport, NY

Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans. Received and submitted customer payments to further reduce open account balances.

Carried out day-day-day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts. RECOVERY SPECIALIST LEAD 06/2008 to 04/2021

Performant Recovery San Angelo, TX

Located debtors by utilizing skip tracking and other strategies. Processed payments over phone and set up recurring drafts. Met demands of busy collections group by performing high volume of daily calls.

Mentored new members on scripts, strategies and company information to maximize performance.

Interfaced with customers to bring accounts current with suitable repayment plans.

EDUCATION Associate of Applied Science Human Resources Management 05/2008 Howard College, San Angelo, TX

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