Scrum Master Product Owner

KENNETH ACHA

SCRUM MASTER

D.C Metro Area 202-***-**** adujuf@r.postjobfree.com

PROFILE SUMMARY

Accomplished and metrics-driven Scrum Master with experience in implementing agile methodologies and Scrum concepts in the development of complex software products. Strong background in driving strategic vision with strong focus on alignment between business goals and project activities. Expert in building the Agile mindset through continuous and effective observing, teaching, training, mentoring, and coaching best Agile and scrum practices. Enable teams, and organizations to experience the benefits of Agile including and not limited to early delivery of products, increase in product quality, focus on business value, and increase in customer satisfaction. Passionate about organizational behavior with a focus on creating an environment that fosters collaboration, transparent communication, and high visibility to help teams become high performing, achieve their goals, work together, and be adaptable.

CORE COMPETENCIES

Partner with team members to track and test user stories in an agile development life cycle

Strong critical thinking skills with the ability to analyze, synthesize, and interpret data

Knowledge of IT concepts, strategies, methodologies, architectures, and technical standards

Adept at helping the product owner and development team to achieve customer satisfaction

Assess the Agile/Scrum maturity of the team & coaches the team to higher levels of maturity

Use agile methodology values, principles, and practices to plan, manage, and deliver solutions

Value driven leader with expertise in guiding organizations through the Agile transformation journey

Skilled in scheduling and facilitating scrum events, meetings, and decision-making processes

Manage timelines, resolve problems, and coach team members on Agile methodologies

Impeccable verbal and written communication skills with exceptional presentation skills

SKILLS HIGHLIGHTS

Scrum Project Management Data and Business Analysis Generate Innovative Solutions

Business & Strategic Planning Perform User Acceptance Testing Product Design Methodologies

Groom and Prioritize Backlog Product Troubleshooting Conflict Resolution

Business Process Modelling Business Processes and Workflows Scrum Development Framework

Team Supervision and Leadership Agile Values and Principles Analytical and Problem-Solving

Technical Skills:

Agile and Lean practices Scrum, Kanban, SAFe

Tools: Jira, Confluence, Azure, DevOps, MS teams, Miro

Mindset: Agile, Lean thinking, Innovative and Change

PROFESSIONAL WORK EXPERIENCE

Scrum Master – Citi Bank, Houston, TX Oct 2021 – Present

Responsible for coaching Two different scrum teams (Reporting and Analytics) consisting of geographically distributed team members to build better software and achieve faster time to market using different Agile Frameworks.

Coach product owner and development team on scrum practices and principles and the production of high-quality products.

Enable improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Remove obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.

Lead Two different teams of NINE resources each to build a product called Centralized Analytics and Risk Aggregation Tool (CARAT) to better manage and centralize the enterprise Risk Management program.

Use Jira to track and organize teams’ workflows and progress; educated team members and the business folks (POs, BAs, PMs) on how to capture requirements, assign tasks, configure various boards and projects and how to update burn down charts on Jira.

Train and mentor team members, stakeholders, and management on best and most effective ways to implement and adopt SAFe Agile and Scrum processes to improve efficiency and reduce production time and costs.

Manage multiple internal and outside scrum teams, ensuring effective collaboration and communication while removing current impediments and obstructing prospective ones.

Consistently work to identify project risks; project dependencies, initiate risk mitigation, & implement risk reduction action plans.

Facilitate Scrum of Scrums' meetings to discuss cross-team dependencies and impediments while we drive the agile train to a successful "SAFe" landing.

Scrum Master – Verizon, Dallas, TX June 2020 – Oct 2021

Built and coached high performing teams & found ways to strengthen teams understanding of agile/scrum concepts & principles.

Ensured team’s actions are aligned with the project goals/vision.

Brought transparency to Business and IT organization about development and thereby builds trust.

Fostered a continuous learning environment helping teams to inspect and adapt.

Managed projects using Agile tools like Atlassian JIRA, Azure Dev ops RALLY and Confluence.

Facilitated Refinement sessions for Product Backlog Grooming in addition to facilitating Scrum events including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Led sprint retrospective meetings by fostering a culture where issues may be brought up without fear of retaliation or judgement and with a focus on problem-solving.

Recognized opportunities for enhancement in the software and product development process to boost output and effectiveness.

Empowered scrum teams to Self-Organization & coaching the teams to a level of maturity where they can function independently.

Trained Product Owner, ensuring that the Product Owner understood the Scrum processes and fully maximize the Product Backlog to achieve the best value, with main aim to satisfy the Business Owner/Customers.

Orchestrated the planning of iterations by establishing Agile estimation practices (Planning Poker) and calculating team capacity.

Coached organizations and teams on Agile values and principles (Agile Manifesto) and advised them on Agile Best Practices, while using Scrum to solve their problems.

Achieved a good track record of building a productive environment where team members own the product and enjoy working on it, by encouraging and motivating them and praising them at the end of each sprint for a job well done.

Scrum Master – Progressive Insurance, Mayfield, OH Apr 2019 – June 2020

Resolved problems or obstacles that occur during each sprint or project.

Helped the product Owner with the management of product backlog.

Ensured deliverables meet quality standards at the end of each sprint and coached the team in agile methodology practices.

Evangelized scrum and agile to the company and helped teams to implement changes effectively.

Coached team on data driven decision and direction which led to reducing 30% of waste in two sprints.

Ensured the application of agile framework to the development process to increase effectiveness of product development or architecture which leads to consistent productivity in the team.

Investigated, identified, and removed impediments that affected the team to deliver the sprint goal.

Enabled a continuous learning environment, identified ways to strengthen the team’s understanding of Agile concepts and principles and ensure decisions were data driven.

Coached teams need commitment to deliver products on time and the value of metrics and incremental delivery.

Successfully resolved conflicts by focusing on scrum values of openness, honesty, and respect while using JIRA to track progress of impediment backlog.

Facilitated all scrum ceremonies like Sprint planning, Daily Stand up, Sprint review, Retrospective including Refinement meetings where we estimate our PBI and get ready for sprint.

Scrum Master – Community Credit Company (CCC) Douala, Cameroon Nov 2016 – Apr 2019

Facilitated agile coaching sessions with various teams across the organization on the differences between being Agile and doing Agile, educated them on what Agile is all about.

Worked with a Salesforce Representative to better coach my team on getting the help they need to get the work that needs to be completed by attending Salesforce conferences to get better customer relationship management.

Managed, coordinated logistics for, and participated in agile ceremonies (e.g., backlog prioritization, sprint planning, daily stand-ups, retrospectives and as appropriate, scrum of scrum masters).

Provided full transparency to the organization at all stages of projects through consistent and accurate reporting.

Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

Removed impediments or guided the team to remove impediments.

Ensured there is full comprehension by the technical teams of all product stories during scoping and ideation phases.

Assisted with internal and external communication, improving transparency, and radiating information.

Supported and educated our Product Managers on grooming and maintaining the product backlog.

EDUCATION

Master of Science in Business Law – University of Yaoundé, Cameroon

CERTIFICATIONS

Certified Scrum Master (CSM)

SAFe Agilist (SA)

Certified Scrum Product Owner (CSPO)

Certified Agile Coach (CAC)

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