Computer Technician Network Administrator
Resume:
Bruce Evans
Greenville, SC *****
aduiyw@r.postjobfree.com
Work Experience
Network Administrator
GECO Deutschland GmbH - A Yoh Company - Hartwell, GA August 2019 to August 2022
(3 years)
Responsible for supporting Tenneco – Monroe Hartwell Georgia manufacturing facilities,corporate office locations, and remote users providing resolution to network systems issues.
• Maintain and monitor network equipment and production devices.
• Respond to work order, change order requests for technical issues and technical assistance.
• Provided remote support using Bomgar Secure Remote Access, MS Teams and by phone or email.
• Logged and tracked all technical requests and equipment using the ServiceNow Management System.
• Maintain printer consumables, hardware support contracts and asset inventory.
• Rollout new equipment refresh, and retired equipment decommission, wipe & load OS releases.
• Update status reports and projects when necessary.
• Create and manage user Windows Domain account access and permissions.
• Administer account access and permissions for Office 365, Lotus Notes users.
• Perform data daily backup duties, and other tasks and responsibilities as required from time to time. Network Consultant
NetCore Labs - Elberton, GA
September 2017 to July 2019
(1 year 11 months)
Providing I.T. contracted consulting services to retail customers, SMB and non-profit organizations including repair, troubleshooting, installation of computers and local area network equipment.
* Respond to on-site service calls related to computer or networking issues.
* Administer and manage Microsoft Windows Active Directory objects.
* Monitor and provide reports on network system security and system health.
* Consult businesses and suggest technology implementation options and migration plans.
* Provide network support and administration on Microsoft Windows server networks.
* Perform daily data disaster recovery processes.
* Repair and diagnose technical issues on computers, printers, routers, firewalls, Access Points. Microsoft Office 365 Support Ambassador
Experis - Atlanta, GA
May 2017 to August 2017
(3 Months)
Respond to requests for service and incidents in the company ticketing system through completion.
* Documented all work performed within the requests.
* Provided phone and remote troubleshooting support to business subscriptions and partner accounts.
* Provided customers Installation, configuration, and support of Microsoft Office 365 products.
* Provided front line administrator and end user support for domestic and international clients.
* Provided clients solutions to subscription and billing issues.
* Answered questions about plan offerings and special enrollments within the Office 365 suite.
* Joined in collaboration with Support Engineers at different levels and technology areas to find solutions
* Reported software bugs and customer suggestions to management. Director Of Information Systems
PAI Industries Inc. - Suwanee, GA
January 1999 to January 2017
(18 years 1 month)
Planned, designed, implemented, administered this local area network and server infrastructure for this manufacturing company provisioning internet technologies and system automation to increase productivity of the company processes. Managed Information Technology Department consisting of network administrators, web developers, and helpdesk support personnel. Managed the acquisition of computer equipment and network services, negotiated the terms and prices with vendors and suppliers. Monitored cost of voice, data, hardware service contracts, service subscriptions and software licensing. Managed network security, asset monitoring, patch management, system upgrades, technology migrations, infrastructure roll-outs, user support and user training.
* Planned, designed, and implemented the Microsoft Active Directory Server environment.
* Implemented and managed Microsoft Exchange Server with unified communications to 3Com VOIP.
* Designed and supported Citrix Server 6x environment providing thin client services using XenApp XenDesktop servers. Provided remote access via Citix Web Interface and Netscaler.
* Installed and administered Microsoft SQL, DNS, WINS, Proxy, IIS, RAS, SharePoint servers.
* Implemented wireless network using Fortinet WLAN controllers and POE Access Points.
* Implemented RFID scanners and barcode printers for use in the warehouse processes.
* Maintained, configured, supported VMware vSphere ESXi 6x servers hosting virtual machines running Windows Servers, Windows Desktops and Centos 6x Servers.
* Integrated on premise Active Directory server network to hybrid Azure directory services.
* Implemented Microsoft DirSync servers integrating Microsoft Azure Active Directory hybrid migration.
* Migrated Exchange on-prem server with 500+ mailboxes to Microsoft Exchange Online.
* Managed I.T Team consisting of 3 Network Administrators, and 2 software developers.
* Provided company executives reports, plans, proposals for implementation of new technology. Network Administrator
SunTrust Robinson Humphrey - Atlanta, GA
July 1995 to December 1998
(3 years 6 months)
*Support and administration of AD servers, in a domain of 10,000+ user accounts.
* Created scripts and batch files for automated, user account creation and data archival.
* Responsible for support and administration of Lotus Notes server
* Administered user accounts in a NT 3.x / 4.x domain environments.
* Performed updates and upgrades on Windows NT Server 3.1 NT 3.51, NT 4.0 files servers.
* Supported Connectix thin client servers for user remote access to Microsoft network. Computer Technician
Computer Land - New York, NY
June 1982 to July 1995
(13 years 2 months)
Build and repair Apple II and IBM PC computers in a computer retail store environment.
* Repaired and installed computer hardware and software.
* Repaired and supported printers, fax machines and copiers. Education
Diploma
Martin Van Buren HS - Queens, NY
Associate in Computer Sciences
CDI College - Houston, TX
Skills
• Microsoft Server
• VMware ESX/ ESXi
• Citrix Xenserver
• Office 365 Suite
• Microsoft Exchange
• Lotus Notes
• Ring Central Voip
• Service Now
• HP
• Canon
• Xerox imaging devices
• Active Directory
• DNS
• LAN
• Microsoft Windows
• Network Administration
• Computer Networking
• Disaster Recovery
• System Administration
• Network Firewalls
• PowerShell
• Network Support
• Operating Systems
• DHCP
• TCP/IP
• Help Desk
• Microsoft SQL Server
• Load Balancing
• SQL
• Azure
• Technical Support
• Network Monitoring
• Linux
• VPN
• WAN
• Shell Scripting
• Network Engineering
• Microsoft Windows Server
• VMWare
• Windows
• SAN
• SharePoint
• SCCM
• Microsoft Office
Links
http://linkedin.com/in/netcorelabs
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