Faezeh Akbar

PROFILE

An experienced customer service professional with 4 years experience as a call center representative in different work environments. Proven record of helping lead companies to further success.

7385 Rodeo Court

Annandale, VA 22003

aduipa@r.postjobfree.com

EXPERIENCE

Kabob Palace, Arlington VA— Call Center Administrative

Feb 2020 - PRESENT

-Take 80+ calls a day, providing excellent customer service and displaying in-depth knowledge of items to answer customer queries regarding ingredients, potential allergens and order placement.

-Meeting daily and weekly targets relating to selling sides, drinks and dessert with the order.

-Train new employees in taking orders, how to conversate with customers and how to sustain high sales.

-Maintain a relationship with customers to ensure they come back.

Shawarma xpress, Arlington VA— General Manager

Feb 2018 - Jan 2020

-Maintaining an adequate supply of inventory necessary to ensure smooth day to day operation.

-Contacting suppliers to place orders and maintaining good relationships with suppliers.

-Recruiting and training staff to ensure they are aware of company guidelines.

-Managing both in person and written forms of customer complaints.

PAK Medical Hospital, Peshawar Pakistan— Call center representative

Feb 2015 - Nov 2017

-After hours support for patients from the hospital.

-Maintaining good relations with patients to ensure a high level of customer service.

EDUCATION

Edwards College, Peshawar Pakistan— Associate's Degree in Computer Science

Keystone High School, High School Diploma

SKILLS

- Active listener

- Problem solving

- Adaptability

- Computer skills

- Multitasking

- Organizational skill

LANGUAGES

English, Pashto, Urdu, Farsi.

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