Customer Service Representative
Resume:
DRAKE HERRERA
Columbus, TX *****
aduhpn@r.postjobfree.com
Please leave VM if unanswered
Experienced & Educated.
Willing to relocate or able to commute.
Authorized to work in the US for any employer.
OBJECTIVE
Self-motivated entreprenuer with a passion for establishing social media presence & generating leads. With a mentor mentallity and strong leadership skills. Personally created & maintained different traffic funneling strategies for sites from 0-1,000+ in just a few months. roficient with customer service, campaign management, budgeting, data entry, call center, content creation, SEO, graphic & web design, organic & digital marketing, & sales.
Looking for employment to prove my dedication and my worth, make a difference in the company, build relationships, and bring in business with proven results. Equipped with many different skill sets in various fields and a vast amount of experience. All the way from janitorial work, to campaign manager, as well as fine dining, hospitality, customer service, retail, labor, you name it. I'd be a perfect canidate and a great addition to the company and team.
WORK EXPERIENCE
CEO/Owner
Mobile Drip - Columbus, TX May 2020 to Present
•Responsibilities: Product research,product knowledge, project planning, campaign managing, web developing, order fulfillment and shipping, B2B sale, personal relations, Google Ads, Facebook Ads, Instagram Ads, WordPress, Shopify, graphic design, website designing, microsoft Office knowledge, & data entry.
•Accomplishments: Running this business/side job has really helped me perfect my computer skills, with programs, designing, connections, and marketing. This position has given me a lot of self-discipline and motivation. Also helped with my multi-tasking and aquring great leadership skills.
•Skills Used: Computer skills, time-management skills, multi-tasking skills, verbal and written communication, managing experience, creative thinking and designing, budgeting, mathematic skills, organization skills, and with sales and development.
•Reason for leaving: Currently employed.
Sales and Marketing Specialist
Toyota - Katy, TX
Jan 2019 to May 2020
•Responsibilities: Meet and greet customers to identifying appropriate inventory. Study, learn, and execute product knowledge. Negotiating sale prices and handling contracts, closing the deal. Prospect numerous amounts of clients to set up appointments. Maintain an organized work area and be sure to report all calls, appointments, and sales to the respective manager.
•Accomplishments: Working here really got me to excel with sales. I have always sold products online but have not had any experience with face-to-face sales, which is why I got the job in the first place. Even though I was not there long, I learned a lot more than I ever could in front of a computer.
•Skills Used: Interpersonal skills, communication skills, presentation skills, negotiation skills, and relationship building.
•Reason for Leaving: Laid-off/Covid-19.
Adminastrive Assistant
Falls Resort - New Ulm, TX
Oct 2017 to Jan 2019
•Responsibilities: Answer phones, route calls, provide information, greet visitors, check guests in and out, ensure reception area is clean, coordinate mail, send email and faxes.
•Accomplishments: I feel that I improved on my people skills and got I also have gotten more well rounded
•Skills Used: Multitasking, verbal communication, teamwork, initiative, written communication, problem solving, action planning, creativity. Computer skills, Time-management skills, Self-discipline, Multi-tasking skills, Written communication, Product Knowledge, Product Research, Project planning, Budgeting, Organization, Business and customer relations, Microsoft office experience, Basic designing, Ability to stay collective and calm.
•Reason for Leaving: Laid Off/Shut down-Closed.
Computer Technician
Speed Zone – College Station, TX
May 2015 to Sept 2017
•Responsibilities: Set up hardware, Install software, Maintain and repair technological equipment, manage software in computers and networks, ensure privacy and data protection, perform regular upgrades, perform troubleshoot activities, Install well-functioning LAN/WAN and other networks, Manage network components (servers, IPS, etc.), Manage and implement security solutions
•Accomplishment: This was a terrific experience, where I learned how to properly build, setup, and run a PC from scratch. As well as trouble shoot problems and run/install programs.
•Skills Used: Speed, general directions, written and verbal communication, punctuality, decision making, B2B sales, time management, working unsupervised, and even enhanced my learning skills.
• Reason for Leaving: Moved/Relocated
Sever/Bartender.
Nancy's Steakhouse - Columbus, TX
Jan 2013 to May 2015
•Responsibilities: Greet customers, seat customers, wait on tables, bartending. Prep food for following day, restocking empty supplies, roll silverware, cleaning/closing duties, etc.
•Accomplishments: Having this job has really helped with my customer service skills. As well as my problem-solving skills, personal relation involvement, efficiency.
•Skills used: People skills, multi-tasking, customer service skills, cleaning skills, problem solving, written communication and verbal communication skills.
•Reason for leaving: Moved/Relocated
Apprentice/Intern
Franco's Body Shop - Columbus, TX
Nov 2010 to Dec 2012
•Responsibilities: basic shop duties around work area including: trash, mopping, sweeping, equip. handling, assist with lifting heavy machinery, receive mail, answer phones, customer resolving. Also did a few paint corrections here and there with water spot removals, or a 2-step compound & polish, even tried wet sanding a bit.
•Accomplishments: This job allowed me to better my relationship with my grandpa and learn a little about what he does. Also got me a little more mechanically inclined.
•Skills Used: Customer service, problem-solving, multi-tasking, time management, cleaning skills, organization skills, management skills, mathematics, system platforms, memorization.
•Reason for Leaving: School
EDUCATION
Basics in Marketing
Blinn College - College Station, TX
August 2015 to February 2016
High school or equivalent
Columbus High School - Columbus, TX March 2012 to May 2015
SKILLS
•Organizational Skills
•Sales
•Photoshop
•Cash Handling
•Computer Science
•Affiliate Marketing
•Digital Marketing
•Computer Networking
•WordPress
•Email Marketing
•Social Media Management
•Web Development
•Blogging
•Content Manage/Creation
•Google AdWords
•Forklift
•Landscape Maintenance
•Community and Human Services
•Cleaning
•Problem Resolution
•Training
•Construction Experience
•Communications
•Marketing
•Sales
•Bartending
•Serving
•Receptionist
•Filing
•Data Entry
•Customer Service Skills
•Microsoft Office
•Time- management
•Clerical
•Inventory
•Organizational skills
•Guest services
•Branding
•Outlook
•Google Analytics
•Copywriting
•User Interface (UI)
•PPC Campaign Management
•Video Production
•Content Development
•E-Commerce
•Web Design
•Application Development
•Marketing Automation
•Adobe Creative Suite
•Public Relations
•Photography
•Computer Hardware
•Facebook Advertising
•Maintenance
•Drop-shipping
•Search Engine Optimization – SEO
CERTIFICATIONS AND LICENSES
Driver’s License
February 2019 to February 2021
TABC
December 2019 to December 2021
Food Handler
December 2019 to December 2021
CPR Certified
May 2015 – Current
Business License(LLC)
January 2021 – Current
LINKS
https://g.co/kgs/Zatptp
https://www.facebook.com/Dr1zzyDr4ke
https://www.instagram.com/drake_herrera/
https://twitter.com/mobile_drip
ADDITIONAL INFORMATION
REFERENCES:
Summer Howard/Customer: 979-***-****
Stacey Noska/Falls Manager: 979-***-****
Laura Mendoza/Nancy’s Manager: 361-***-****
Dillard Ray/Community Work: 979-***-****
Mrs. Janak/Teacher: 281-***-****
AVAILABILITY:
I have an open schedule, so I would be able to work pretty much anytime, including weekends and holidays. I am also looking for extra hours/over-time, so I could pick up shifts if they are dropped. I only ask that you understand that somethings pop up that need tending to, within reason of course.
Contact this candidate