customer service associate

Objective

To apply my skills by assisting with the utilization of my customer service, communication, task management and administrative duties of a reputable company.

Skills

Excels at troubleshooting and problem solving

Good at teaching others on process quality and empathy

Willingness to learn and improve my skills

Bilingual (English and German)

Experience

ACT Douglas, Arizona 5/2019 -07/2019

Teleperformance Sierra Vista, Arizona 5/2015 – 04/2019

Customer Service Representative

Assisted agents with utilization of navigation of information resource systems

Documented, reported and de-escalated calls where customer was upset

Maintained required records, orders, and attendance policy

Performed tasks and duties as both a call center agent and work from home agent (WAHA)

Partnered with supervisors to assist agents with improvement of quality and process

Circle K Bisbee, Arizona 11/2014 – 4/2015

Cashier

Processed payments from customers and maintained cash balance of register and safe

Restocked merchandise

Cleaned and maintained store and storage facilities

Adhered to federal and state regulations on selling of products

Carolina Doener Moncks Corner, South Carolina 6/2012 – 8/2014

Manager

Opened and closed restaurant

Processed payments from customers and maintained cash balance of register, safe and deposits

Maintained catering orders and ordered restaurant supplies

Processed payroll to employees

Assisted with preparation and cooking of food

Maintain quality of facilities and food to state and federal guidelines; Received an A from the health board

Education

BBS (Berufsbildende Schule) Speyer, Germany

Vocational Education in Housekeeping, Home Caregiver and Cook

Contact this candidate