Service Agent Nursing Assistant

Summary

Flexible and friendly guest service agent with 3+ years of experience providing superior customer service and maintaining a welcoming atmosphere.

Experience

TidalHealth Salisbury, MD

Patient Care Technician/Certified Nursing Assistant 03/2022 - 12/2022 Aiding an average of 8-11 patients per shift with routine tasks including feeding, dressing, bathing, and exercise. Carefully transferred patients into beds, wheelchairs,and to tables, using gait belts and other assistive devices. Respected patients privacy and dignity, upholding all hospital policies and HIPAA regulations. Red Lobster Salisbury, MD

To-Go Specialist/Server 02/2021 - 02/2022

Providing Administrative support by Answering 25+ daily inbound calls while explaining promotions and accommodating dietary restrictions. Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. With experience serving 50- 100 customers a day.

Walmart Fruitland, Maryland

Fresh Produce Associate 10/2019 - 11/2020

Actively greeted up to 200 customers per shift while educating them on department promotions. Maintained a clean and organized inventory, while also executing merchandising guidelines for hundreds of products. Actively listening to customer questions or concerns, to then take action or direct them to someone who can help with the problem. Skills

Customer service, Time management, Communication skills, Guest services, Microsoft word, Documentation review, Microsoft excel, English, Computer literacy

Education

Parkside High School Salisbury, MD

05/2020

Finishing with a 3.5 GPA, I was captain of the cheer team for two ensuing years, appendage of the softball team for four consecutive years, and A member of Future Business Leaders Of America. Adai Maddox

214-***-**** aduefi@r.postjobfree.com Salisbury, MD

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