DAN TOLBERT

*** ****** **, ************, *** ****5

937-***-**** adueaf@r.postjobfree.com

SUMMARY

Associate centered Senior Operations Manager with strong background in manufacturing, logistics, and maintenance. Extensive background as a supervisor and trainer. Strengths include taking a diverse group of employees and turning them into a cohesive team, dealing with change on a daily basis, managing profit and loss, ensuring a positive customer experience, and strong computer skills. Proven ability to train and develop employees. Experience includes:

● Employee relations training ● FC Connections Champion

● Lean manufacturing ● Kaizen leader and participant

● Six Sigma training ● Microsoft office

● Continuous improvement ● Associates appeals facilitator and panelist

● Labor relations training ● DEI leader for site

PROFESSIONAL EXPERIENCE

AMAZON.COM (2011 – Present)

World’s largest online retailer

Senior Operations Manager (Change and Inbound) – CMH4 Reported to General Manager. Led and directed a team of 2 Operations Managers, 16 Area Managers, and 800+ associates.

• Worked with the maintenance team to improve overall performance, from 29th in the network to top 3 by end of year. Worked with the team to improve overall PM completions by 8.8% and critical work backlog hours by 85.4%.

• Led project to add 64 stations to our OB process, a 25% capacity increase.

• 61.2% reduction in quality defects due to implementing correct processes.

• As Inbound Senior, oversaw a 7% improvement in TPH

• Led the Diversity, Equity, and Inclusion team at CMH4. Implemented a process to select critical roles, those that involve additional training, eliminating unconscious bias. AAs would apply and a pre-determined set of criteria would be used to select who would get trained. This resulted in a 32.5% increase in BLNA leaders YoY.

Learning Operations Manager – CMH4

Reported to Change Senior Operations Manager. Led and directed a team of 1 Area Manager, 2 Learning Coordinators, 8 Learning Trainers, and 2 Pit Trainers.

• Learning Operations Manager for Launch of CMH4. Responsible for staffing, launch essentials document, launch essentials meetings, Day 1 plan, onboarding plan, ambassador selection and training, and all other learning requirements for launch.

• Promoted 2 Learning Coordinators to AM, 3 Learning Trainers to Learning Coordinators, and 8 Ambasssadors to Learning Trainer and PIT Trainer.

• Proxemics / COVID STL for CMH4. Created SW, adjusted staffing and assigned areas, and lead and coached a team of 12 Social Distancing PAs while still maintaining role as Learning Operations Manager. Averaged 8th in network for proxemics during time as STL.

• After training another leader to be the STL, averaged 6th in network for proxemics during trailing 6 weeks.

• Acting Change Senior Operations Manager, responsible for Learning, Quality, Proxemics, and RME.

Operations Manager – CLE 3 / CVG2 / CVG1

Reported to the Senior Operations Manager. Led and directed up to 5 Area Managers and 400 associates. Inbound, Customer Returns, and Outbound Operations Manager, responsible for all aspects of the departments, including the safety, quality, and productivity of the department, associate development, and customer experience. Had regular 1:1 with Area Managers, Tier IIIs, and regular office hours to speak with associates.

• IB OM for CLE3 launch. IB Quality owner for launch. Identified opportunities and created and implemented action items that reduced over all DPMO 35.9% between week 1 and week 9 of the launch.

• Trans Out Dock owner, creating standard work for dock team, creating regular communication with TOC, and reducing overall buffer foot print by 75%.

• CVG2 Trans Out Quality SME. Reduced defect DPMO from 30,000 to under 4,000 YoY. Led regional calls, collecting feedback on downstream defects, creating and implementing standards to remove the defects, and communicating results to the regional team.

• GEMBA SME at CVG2, ensuring all benchmark standards are met, data is collected, barriers are identified and removed, and the information is communicated.

• Trans Out whistle stop owner

• Trained OM team on Tier III interviewing skills and expectations, ensuring the best candidates were identified and selected, feedback was robust, actionable, and clear, and standard work was created.

• Developed team, promoting 5 high performing L4 AMs to L5, promoting 3 high performing PAs to L4 AMs, and managing out 2 low performing L5 AMs.

• Led Prep Kaizen that saved $87,000 year over year

• Member of Employee Relations Jump Team

KRAFT FOODS (2010 – 2011)

Second Largest Food Manufacturer in the World

Production Supervisor

Led and directed 20 people. Conduct all aspects of food manufacturing process, including baking, staling, crumbing, receiving, shipping, and quality. Ensure that all product meets FDA and customer requirements. Ensure that all safety and good manufacturing processes are followed. Closely monitor daily attendance, overtime requirements, and payroll activities. Monitor daily production to ensure that customer requirements are met. Perform frequent quality checks to ensure that all product meets required specifications. Monitor food product areas to ensure that all required sanitation tasks are followed. Perform daily reconciliation of paperwork to ensure that all FDA requirements are met.

• Led B shift in transition from General Mills to Kraft Foods

• Assisted in the implementation of SAP and new timekeeping system

• Implemented LOTO program for facility

• Created and implemented training timelines for new operators

• Created and implemented temporary and new employee evaluation process

• Created a training tracking excel spreadsheet to monitor training records

• Hired, trained, evaluated, and disciplined employees EDUCATION

Bachelor of Science – Business Administration Grace College – Winona Lake, Indiana Bachelor of Science – Management Information Systems Grace College – Winona Lake, Indiana

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