Jessica M. River-Bethel

614-***-****

adudo1@r.postjobfree.com

Objective

Entry-level work-from-home Customer Service position. Qualities and Skills

Leader by word and deed Rigorous logic and keen intuition Outstanding wri en and verbal communication Improve processes across functional lines Persistent and dedicated through difficult situations Proficient in Spanish (verbal and wri en) Education

Columbus State Community College – A.A. Business Management, President’s List 1999 Dublin High School, Dublin, OH – Honors Diploma, National Honor Society, LINK, Spanish Club, Yearbook Commi ee, Ski Club and Key Club.

Work History

2022-Current: Nutritional Services at Upper Arlington Schools

- Prepare school meals, cashier (part-time 15 hours per week) 2019-2021 L&E Research- Recruiter

-Used database to find recruits for various market research projects. Updated daily Excel spreadsheets and sent daily reports. Sent confirmation emails and calls; answered inbound calls and made outbound calls. - 100% WFM position

2006 – 2013 Teleperformance USA – Global Leader in Customer Contact Solutions Corporate Recruiting Manager since 2007

o Job Duties

Manage two locations in Columbus employing over 1500 FTEs and a staff of 10 recruiters Personally oversee all aspects of the three highest profile clients serviced in Columbus

Personally source, contact, vet, interview and place 30-60 candidates per month based on current demand

Oversee the candidate processing of more than 200 applications per month o Personal Initiatives

Susan G. Komen Race for the Cure participation drive

Recycling plan

Adopt a Highway Program

Ronald McDonald supply drive

o Recognition

Two time Employee of the Month

● Started as an hourly employee working with client contacts specializing in Quality Assurance 1999-2006: Medical Practice

Administrative Assistant

o Phone and Office Reception; Composition of le ers to patients; Medical coding and filing Volunteer Work: Currently St Judes and “Home of Dreams” - ticket sales, phone bank, fundraising and open house docent; Columbus Parks and Recreation Department – park clean-up; fundraising for Citizens for Humane Action animal shelter; tutor.