Phoebe J. Edwards

240-***-****

adudnq@r.postjobfree.com

OBJECTIVE

TO SUPPORT AND ADD

INVALUABLE CONTRIBUTION TO THOSE WHO ARE COACHABLE ENOUGH TO EMBRACE CHANGE AND GROWTH IN UNCOMFORTABLE SPACE BY ELEVATING THE CUSTOMER EXPERIENCE AT HIGH LEVEL.

INCORPORATING MY BACKGROUND IN COUNSELING AND PEER TO PEER MENTORING TO TRANSFORM THOSE WHO DESIRE TO UNLEARN TO LEARN..

EXPERIENCE

Money and Life Mentor : conducting mentoring sessions x Customers and Non Customers.( intuitively listening, meeting ppl where they are and influencing best practices so team can also model and bring about change.

Peer to Peer Learning- conducting in-house Flow And taking surveys to improve CX Net Promoter Score.

2020-2022 Customer Experience )increase the dynamics of first impression x customers and bond at a deeper level.

Team Dynamic Lead - incorporate resources to motivate and inspire team IPR

DFS Training / volunteering times with Non Profits Org and community to alleviate financial Stress.

Allied Universal Services, Chinatown, DC — Security Training Supervisor Officer

July 2017 - PRESENT

Consistently engaging in conversation with customers in order to build and establish rapport and drive continued customer traffic into the Chinatown DC Cafe

Regularly working with disruptive customers to deescalate conversations and secure the work environments for others

Actively seeking and implementing feedback from Cafe Coach and Lifeworks representatives to improve customer and associate experiences

Proactively cleaning and maintaining customer areas of the Cafe to create welcoming environments for customers and teammates

Anne Arundel Hospital Center, Arundel, MD — Chaplain

September 2019 - PRESENT

Giving Emotional and Spiritual Support in the capacity of a chaplain non denominational.

Broadway Services, Cheverly, MD — Domestic Violence Volunteer

August 2012 - July 2017

Worked as an astute Security lieutenant within the University of Maryland Hospital .

.Securing Best at Customer service

.

Mommas Care Assisted Living, Hyattsville, MD — Manager

- March 2012 – August 2012

Serving and meeting the patients where they are with Love and compassion

Messiah Media Company, Beltville, MD — Personal Assistant

September 2011- March 2012.

Jamaica Police Department, Kingston, JA — Detective / School Presenter

January 1998 - October 2010

.Over 100 Commendations

.Outstanding Narcotics Case Investigation and drug confiscation

EDUCATION

School Name, Location

New Burgh Theological Seminary 2016-2019 — Degree

MONTH June- MONTH 22016

Master in Life Coaching

Voice of Prophecy Bible School: Diploma in Bible Studies

Jamaica Staff College : Diploma Law and Police Procedures

AWARDS

Capital One- Capital One Belt in 2020 For the Chinatown Team ( Customer Experience).

Capital One - Hall of Lengend 2021 ( highest performance Ambassador year 2021 CX).

Capital One- Lead The Way Highest In Retail Performance and Apex Lead 2021( selected among ten recipients out of 1000 candidates).

100 Commendations in Police Departments

Distinction / certificate in Supervisory Management

Broadway Best 2015 obtained in Customer service and Leadership l

Certified Money and Life Mentor

Extensive outreach Ministry advocate in the community.( Chaplain, Assistant Pastor).

Reference on request

Contact info : 240-***-****

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