Dashan Matthews

Collections Agent

Columbus, OH *3223

adudga@r.postjobfree.com

+1-252-***-****

Energetic experienced customer service representative handling large call volumes related to sales and account related collections. Highly knowledgeable, creative and resourceful in working among a variety of settings.

CORE QUALIFICATIONS

● High Volume Production Experience ● Food Service Industry Professional

● Inventory, Supply, and Vendor ● Outstanding Customer Service, Management Communication, and Interpersonal

● Health Safety and Sanitation Skills

Knowledge ● Energetic Volunteer for Local Church

Events

Willing to relocate: Anywhere

Work Experience

Server

LEVYS RESTURANTS - Chicago, IL

March 2019 to Present

Prepared meal for all athlete for Ohio State University. Server for games an all event Collections Agent

Regional Acceptance Corporation - Greenville, NC

May 2017 to September 2017

Provided high volume inbound and outbound customer care calls for bank loans call center.

● Administered negotiation with customers related to borrower accounts and performed data entry.

Pastry Chef and Caterer

Self Employed - Greenville, NC

June 2012 to March 2017

Successfully planned, coordinated, and directed food service operations related to pastries and desserts.

● Managed the service standards as they related to catering special local events, and community programs.

1 of 2

Quality Inspection Technician

ASMO Greenville of North Carolina, Inc - Greenville, NC May 2016 to July 2016

Provided industry standard quality control physical inspections for automotive parts.

● Oversaw service standards as they related to automotive parts for shipment to the Ford Motor Company and reported those parts that did not meet quality standards. Phlebotomist

Intravenous IV Injection - Greenville, NC

June 2007 to September 2010

Successfully provided excellent customer service by performing venipuncture for plasma donations in a fast paced medical practice.

● Comforted patients and maintained equipment in clean working order by organizing, labeling, and providing safe transport of all laboratory specimens. Assistant Manager

Family Dollar - Greenville, NC

October 2006 to June 2007

Assisted Managers in the day-to-day running of the store in line with corporate sales procedures.

● Excelled in role requiring the ability to handle a variety of customer service issues and expedite resolution by providing excellent customer service when receiving payment from customers and issuing receipts, refunds, credits, or exchange. Baker/Customer Sales Representative

Sam's Club - Hilliard, OH

February 2002 to September 2005

Prepared cold and hot items, fresh baked cakes, breads, and other pastries with various decorations for individual customers, shops and events.

● Provided excellent customer services, answered phones, scheduled orders and coordinated billing and reconciled accounts.

● Managed kitchen supplies and maintained equipment to assist with product quality. Education

High School Diploma

Murray Wright High School - Columbus, OH

March 1986 to Present

Associate in Medical Office Assistant

Technical Career Institute - Roseville, MI

1989

Skills

• ACCOUNT RECONCILIATION (Less than 1 year)

• DIRECT MAIL (Less than 1 year)

• Custodial Experiencemy own copay call heacanliy

• Customer Service

• ICD-10

• Front Desk

• Cleaning Experience

• Accounts Receivable

• General Ledger Accounting

• Kitchen Management Experience

• Financial Report Writing

• Accounting

• Medical Coding

• Bank Reconciliation

• Accounts Payable

• Commercial cleaning

• Hindi

• Medical Billing

• Public Relations

• Financial Analysis

• Cleaning

• Food processing

• HACCP

• Cashiering

• Sanitation

• Food service

• Cooking

Certifications and Licenses

ServSafe

Food Handler Certification

Additional Information

OTHER SKILLS AND EXPERIENCE

BOARD MEMBER: City of Greenville Public Housing, June 2016 - Present MARKETING: Call Center Services, Quality Control, Direct Mail Campaigns, New Account Solicitation, Existing Account Reconciliation, Event Planning and Management, Public Relations.

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