James Branch Claybourne III
Pittsburgh, PA *****
adudg7@r.postjobfree.com
• I have four years customer service experience.
• I am familiar with Microsoft Windows, Office applications and Linux operating systems.
• I have other customer service experience, will explain if needed to verify experience. Work Experience
Lyft Driver
Lyft - San Francisco, CA
July 2021 to Present
Rideshare/Transportation
Taxi Driver
zTrip - Pittsburgh, PA
February 2021 to April 2021
Transportation services
Customer Service Representative
Loancare - Pittsburgh, PA
September 2020 to November 2020
Customer Experience Specialist
Assisted customers with mortgage loans, processed pay-by-phone payments, website issues, verification of payments received, assisted with delinquency and forbearance process, explained escrow shortages and overages, increases and decreases in escrow accounts, created pay-off requests, answered questions regarding delinquent taxes and homeowner's insurance payments, added recurring payment option.
Benefits Specialist/Customer Service
Aerotek, Inc - Pittsburgh, PA
October 2018 to April 2019
• Assisted employees with their employer provided benefits: healthcare, dental, vision, life insurance, paid time off requests, payroll deductions, employment status changes, provider and pharmacy searches
(in or out of network) and other employee related issues.
• Provided open enrollment assistance for new hire as well as employees with employment status changes.
• Assisted executive and physicians with their individual inquiries. Security Officer
Command Security Corporation - Pittsburgh, PA
June 2018 to September 2018
• Patrolled airport grounds, stairwells, observations for unattended baggage, ensure passenger safety for arrivals and departures, assisted with international flight arrivals, provided security for parking structures, patrolled baggage claim areas.
• Maintained daily security log of each gate: arrivals and departures. Security Officer
Allied Barton Security Services LLC - Pittsburgh, PA May 2017 to June 2018
Provided security detail for the Galleria Mall: patrolled mall grounds, floors, parking structures, assisted mall employees with a variety of duties: observing and following customers suspected of stealing, filing reports of incidents, maintained daily security logs, communication with mall administration and maintenance staff.
Customer Service Representative
Staffmark - Pittsburgh, PA
June 2015 to April 2017
• Assisted employees with their employer provided benefits: healthcare, dental, vision. Explained claims process: approval and denials.
• Provider and pharmacy searches (in or out of network) and other employee related issues. Provided open enrollment assistance for new hire.
• Completed online enrollment into individual or family group healthcare plans. Education
High school diploma
September 1980 to June 1984
Skills
• Communication skills
• Operating Systems
• Microsoft Windows
• Leadership
• Organizational skills
• Commercial driving
• Technical Support
• Help Desk
• Driving
• Bus driving
• Hospitality
• Customer service
• Delivery driver experience
• Van driver
• Shuttle driving
Languages
• English - Fluent
Military Service
Branch: United States Army
Service Country: United States
Rank: E-4
August 1984 to June 1987
Communication operations: transmission of military information (simulations of war) to ensure proper channels of communications: radio, cable and satellite Commendations:
Army Achievement Medal/Service Medal
Certifications and Licenses
Commercial Driver's License
November 2021 to August 2024
1. Class: B single 26,000/Tow 10,001
2. END: P-Passenger
3. RESTR: M-No Class A passenger vehicle