Production Associate Customer Service

ESTHER ONYEMUWA

adudf0@r.postjobfree.com 346-***-**** Rosenberg, TX 77471

Summary

Hardworking and reliable machine operator with strong ability in getting job done. Highly organized, proactive and punctual with team-oriented mentality.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Experience

Certified Nurse Aide The Abbey at Westminster – Houston, TX 10/2020-Current

• Grooming and bathing clients with low mobility

• Preparing each client’s room with necessary items like blankets, pillows, medical equipment and bathroom needs

• Helping client eat and take medications

• Making sure they have regular meals and proper medication dosages

• Monitoring vitals and client’s behavior and reporting them to the nursing and medical staff

• Assisting clients with mobility needs, transferring them from bed to wheelchair

• Turning or adjusting clients in bed to prevent bedsores or other discomfort

• Exercising patients by helping them walk

• Ensuring client’s safety

Production Associate Fiserv - Houston, TX 04/2020 – 08/2022

Diligently maintained safety and quality standards.

Inspected and repaired products to meet project expectations.

Examined final products for conformance with quality and design standards.

Operated machinery, managed raw material and logged production data.

Set up and tended equipment with machine operators to complete runs.

Attended training sessions to improve machine operation skills.

Sorted and packaged products to prepare for processing or shipment.

Evaluated all printed components to comply with quality control standards.

Reviewed job specifications to properly set up machine Production Associate Randstad - Houston, TX 12/2019 - 04/2020

Diligently maintained safety and quality standards.

Completed product assembly according to standardized procedures.

Inspected and repaired products to meet project expectations.

Wrapped items, placed in boxes and added proper labeling to prepare for shipment.

Operated machinery, managed raw material and logged production data.

Attended training sessions to improve machine operation skills.

Assisted assessment of finalized product development to maintain QC standards.

Sorted and packaged products to prepare for processing or shipment.

Evaluated all printed components to comply with quality control standards. Supervisor Multipro Consumers Products - Lagos, Lagos 11/2014 - 03/2017

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Conducted employee evaluations and reviews.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Treated associates with fairness and respect, providing recognition of accomplishments. Sales Executive Multipro Consumers Products - Lagos, Lagos 11/2002 - 11/2014

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.

Implemented strategies to drive changes and improvements and enhance performance.

Participated in networking events to meet and discuss service offerings with potential clients.

Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

Delivered performance updates, quarterly business reviews and planning meetings.

Contacted current and potential clients to promote products and services.

Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.

Created new sales tools and processes to help staff members improve customer service offerings.

Analyzed growth opportunities to forecast projected business and recognize customer desires. Education and Training

Lagos State University Lagos Nigeria 05/2008

Associate of Science: Business Administration

BSL Provider American Heart Associate

Basic Life Support 02/2022

Texas Health and Human Services Commission

Certified Nurse Aide 08/2022

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