Medical Assistant Call Center

KAYLA STOY

**** ** ** *** *** ** ***•***•****

Montpelier Ohio 43543 adubys@r.postjobfree.com

A courteous, dedicated individual seeking a rewarding position. Offers strong knowledge of patient care tasks, clerical tasks, billing-payroll, Microsoft office and management skills.

Education

Ross Medical Education Center /RMA/ March 2015-October2015

Medical Assistant Externship

Mattox Family Physicians, Angola, IN

Related skills:

Urinalysis

Venipuncture

Injections

Vital Signs

Patient Scheduling

Insurance Billing and Coding

procedures

Financial Record Keeping

Word Processing

Telephone Procedures

Medical Terminology

HIPAA Compliance

Pulmonary Function Testing

Sterilization Techniques

Preliminary Examinations

Basic Lab Tests

Electrocardiogram

Appointment Scheduling

Insurance Verification

Medical Records Management

Wound care

Montpelier High School Ohio /diploma/ June 2009

Work Experience

Heart at Home Compassion Care LLC

OWNER-HUMAN RESOURCES-PATIENT CARE/ February 2017 to present Duties:

Payroll

Scheduling

Billing and invoicing

Assisting clients in finding the best care plan

Microsoft Office

Creating documents for office and home use

Cashing out clients with register

Customer service phone calls

Employment History Continued

Harte Hanks (Peopleshare Temp Service) – Seasonal Job - July 2022-September 2022

Remote HBOMax Customer Support Specialist

•Assisted Customers with HBOMax App issues

•Maneuvered The Secure Remote Worker Platform via home Computer

•Assisted in general technical troubleshooting steps

•Helped customers retrieve credentials and walked through navigation of the HBOMax App

•Assisted with Refunds/billing corrections

Self Employed Health Care Services, Williams/Defiance County, Ohio/ March 2011- February 2017

State Tested Nursing Assistant

•Assisted homebound clients with personal hygiene and daily care

•Administered prescribed oral medications as directed by home care nurse

•Performed errands, assisted in paying bills

•General cleaning and cooking

Champaign Residential Service, Defiance, Ohio/ Home Health Aide/ September 2010 - March 2013

•Assisted mentally disabled clients with personal hygiene and daily care

•Administered prescribed oral medications as directed by home care nurse

•Performed errands, assisted in paying bills

•General cleaning and cooking

Millers New Market, Montpelier, Ohio/ Cashier/Shift Manager/ October 2006-August 2009/ also off and on from 2010-2020

•Ensure fast financial transactions to minimize long register lines

Perform cash, card and check transactions for customer purchases

Record financial transactions and perform account reconciliations

Perform the 'cash count-out' after every shift

Current Certifications

• Registered Medical Assistant

• Basic Life Support and Cardiopulmonary Resuscitation

American Heart Association

References

Amy Stoy- known 3 years- 419-***-**** – baby sat kids/ she married my cousin

Tara Matthew - known 10+ years - 419-***-**** - friend

Alex Munger – known 10+ years – 567-***-**** – current employee at heart at home

Michelle Decker – known 20 years - 567-***-**** – friend/previous manager at CRSI

Fantasy Kuszmaul – known 15 years – 419-***-**** – friend/ coworker

Regan Beattie – known 10 years – 419-***-**** – friend/daughters step mother

Contact this candidate