Customer Service Engagement Specialist

AUSTIN TRAMMELL

Athens, TX *****

903-***-**** adubm5@r.postjobfree.com

INTELLIGENCE ANALYST

Customer Engagement Specialist and United States Navy Veteran holding an inactive Top Secret Clearance leveraging 7+ years of proven experience in supervising and conducting all-source intelligence analysis, collection, and counterterrorism operations. Possess comprehensive experience in planning, processing, and dissemination of intelligence while also managing cyber readiness and intelligence oversight (IO) security programs. Developed Intelligence Community tools, resources, and processes across all security domains. Career supported by various work experiences.

Data Analysis

Information Assurance

All-Source Intelligence

Operational Planning

Training Development

Client Relations

Organizational Processes

Reporting Quality Assurance

Policy Procedure

KEY SKILLS

Customer Service: Provided the assistance and guidance the company needed in interacting with clients before, during, and after they participated in our services. Created a direct correlation between satisfied customers and revenue growth.

Office Administration Procedures: Implemented a set of formal objective rules enacted by the company that governed management decision-making. Established the legitimacy of management actions by ensuring accountability from all parties.

Personnel Management: Created strategies that ensured the right number of staff, the right combination of talent, training, and performance was taking place within the company with all efforts geared towards meeting company goals.

PROFESSIONAL EXPERIENCE

United States Navy Various Locations 2012 - 2018

Customer Engagement Specialist

Recruited and managed relationships for strategic customers, provided direct response interactions with customers across all channels, efficiently engaged customers, and helped customers in understanding the long-term objectives. Examined information from a plethora of sources, evaluated and assessed the quality of information, developed intelligence assessments, produced assessments, and provided clients with finished assessments.

Researched, analyzed, and interpreted all-source intelligence information, regional and political analysis, for the classified area of responsibility to produce detailed written analytical products

Updated extensive intelligence databases, systems, and mechanisms for sharing relevant intelligence information to support ongoing and planned operations

Collaborated closely with implementation partners and customers to ensure proper design and implementation of the Carbon Impact On-Demand application

Managed internal teams and participate in planning, requirements gathering, design, configuration, testing, deployment, and business readiness activities to ensure company success

Facilitated communications on all business requests and issues to ensure client programs were operating with maximum efficiency and profitability

AUSTIN TRAMMELL PG. 2

Specialized Military Training:

Communication Signals Courses Digital Technology Training Courses Cryptological Systems Training Courses

NOTABLE AWARDS

National Defense Service Medal United States Navy

Terrorism Service Medal United States Navy

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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