Customer Service Call Center
Resume:
Meaghan Nicholson
CUSTOMER SERVICE SPECIALIST
Whitesboro, TX 76273
adua80@r.postjobfree.com
have managed agents and statuses, coach agents on call procedure, special tasks, handle escalation calls, relay information to management, maintain service levels, i am excellent at what I do and i learn fast, I am eager to assist other where I can and have a unique gift for being able to explain things in a way people are able to understand.
Authorized to work in the US for any employer
Work Experience
Customer Support Representative
American Auto Shield - Lakewood, CO
July 2021 to Present
• handle high volume of inbound calls daily,
• adhere to schedule
• maintain high call quality scores
• Accurately input customer interactions into the system
• Transfer calls accordingly to different departments as necessary
• Handle companions if needed and see-escalate calls
• Review preoccupied claim notes and answer questions accordingly
• Thoroughly read customer contacts and reiterate them Lead Customer Service Specialist
Service Experts HVAC - Richardson, TX
September 2019 to March 2021
Customer service first. Get what you give, I ALWAYS think of myself in the customers position. For this reason, I build good customer rapport, i became lead in July of 2020, when I managed my own team of agents, had special projects assigned to me, maintained service levels, coached agents where necessary CSR - Customer Service Representative
Alorica - Sherman, TX
June 2018 to April 2019
Took payments. Set appts. Problem solve. Verification. Representative
Talus Payments - Sherman, TX
September 2016 to May 2018
Cold called business owners, promoted product, set appointments for sales team. Call center environment
Sales Associate
Cavender's Boot City
April 2016 to July 2016
Recovery Specialist/ collections specialist
alorica, inc. - Sherman, TX
September 2014 to August 2015
HCA hospital debt collections
Education
Diploma
Celeste High School
Skills
• Customer Service (8 years)
• Call Center (8 years)
• CSR (6 years)
• Customer Care (6 years)
• Customer Support (6 years)
• Collections (2 years)
• Telemarketing
• Cold Calling
• Upselling
• Inside Sales
• Restaurant experience
• Outbound Sales
• Direct Sales
• Negotiation
• Dispatching
• Customer Relationship Management
• Outside Sales
• Project management
• Project management
• Microsoft Office
• QuickBooks
• Management
• Presentation Skills
• Quality assurance
• Computer skills
• CRM Software
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
Assessments
Verbal communication — Highly Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call center customer service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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