Cusromer Service

Joseph Mervenne

Jackson, WY ***** • 307-***-**** • adu915@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Front desk operations

Guest Registration

Room Assignments

Guest Satisfaction

Cash Handling

Concierge Services

Customer Service

Hotel Reservations

Customer Service Excellence

Revenue Reviews

Company policies and procedures

Charge posting

Revenue monitoring

Report generation

Data analysis

Credit and cash payments

Guest services

Reservation processing

Employment History

Cashier Specialist, 05/2019 to 12/2022

Jackson Hole Grocery & TJ Max – Jackson, WY

Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of retail items. Quickly and accurately counted drawers at start and end of each shift. Restocked and organized merchandise in front lanes. Compiled, documented and submitted service payments for retail items. Increased sales by offering advice on purchases and promoting additional products. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Night Auditor & Front Desk Representative, 06/2019 to 12/2021 Snow King Resort – Jackson, WY

Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Entered customer data into room system and updated information whenever patrons changed rooms.

Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Updated customer accounts with add-on room charges, minibar use, and room service bills. Entered and updated sensitive customer information during check-ins and room changes. Developed and maintained positive relationships with guests for satisfaction. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Oversaw night auditing of daily room occupancy and hotel revenue. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Real Estate Sales & Property Management Profession, 07/1985 to 09/2018 Michael Saunders & Company & Additional Firms – Sarasota Reviewed market research data and changed sales plans accordingly. Developed and presented proposals to clients to raise awareness of potential real estate investments.

Presented purchase offers to sellers for consideration. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Staged and prepared homes and properties for clients before arrival. Generated leads for sales and rental properties through cold calls and referrals. Education

Business Management & Recreation Administration

Central Michigan University - Mount Pleasant, MI

Contact this candidate