ANDRELLA B. JACKSON

adu8ot@r.postjobfree.com

**** ***** ***. #** **** 202-***-****

Suitland, MD 20746

HIGHLIGHTS OF QUALIFICATIONS

•Highly dependable, punctual, and efficient

•Supportive team worker; committed and responsible

•Experienced in working in diverse work settings

EDUCATION/TRAINING

•Saint Paul’s College, Lawrenceville, VA

Administrative Office Management-1995

•M.M. Washington Career High School, Washington, DC

Dental Assistant Certificate-1996

WORK HISTORY

H & R Block

Washington, DC 20019

Associate Team Leader (ATL) (11/21 to present)

•Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

•Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

•Serve as point of contact for onsite escalated client service concerns

•Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

•Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

•Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

•Lead daily huddles and communicate essential information to office associates

H & R Block

Washington, DC 20019

Customer Service Professional(CSP) (12/20 to 04/21)

•Greeted clients in a personalized, friendly, and inviting manner and match clients with the best-suited tax professional for their needs.

•Scheduled clients according to their calendar and handle client exits by ensuring all current and future needs are met.

•Maintained office cleanliness and organization of resources with team members.

•Researching and investigating errors in order to reconstruct and reconcile incomplete information for our tax clients.

•Utilalized a variety of automated systems (procurement and financial management systems) for procurement actions such as entering and manipulating data, confirming and reconciling information, and running quarterly and annually reports.

•Performed administrative and clerical operations and procedures to include uploading and maintaining tax files, using word processing to create documents, creating electronic spreadsheets, and sending correspondence via electronic mail to a variety of sources.

First Dental of Pineville

Charlotte, NC 28226

Dental Office Manager (07/13 to 0920)

•Created, established and managed internal office protocols and procedures to ensure office efficiency.

•Hired and trained new office staff to respond to patients’ needs and manage billing systems.

•Greeted and served all patients as they arrive (or direct other staff to do same).

•Maintained the dental clinic’s budget, general ledger and accounting systems.

•Motivated office personnel to serve patients.

•Oversee the processing of insurance and secondary insurance claims.

•Assisted patients with applying for credit and other financial assistance.

•Provided the Dentist with administrative and practical support when asked.

National Institute of Health)Division of Extramural Activities Support

Bethesda, MD 20892

Extramural Support Assistant, ESA (GS-6-5) (07/04 to 06/12)

•Reviewed grant applications for completeness and accuracy and contacted grantee institutions for missing financial status.

•Used IMPACII systems to perform ESA daily assignments. Committee Management provides data entry, querying, and reporting capabilities for committees and subcommittees. Peer Review provides primary responsibility for managing and performing scientific merit review of grant applications received by the NIH.

•Researched and investigated grant errors in order to reconstruct and reconcile incomplete information.

•Utilized a variety of automated systems (procurement and financial management systems) for procurement actions such as entering and manipulating grant data, confirming and reconciling information, and running reports.

•Performed a variety of administrative and clerical operations and procedures to include uploading and maintaining files, using MS Word to create documents, MS Excel to create electronic spreadsheets, and MS Outlook to send correspondence via electronic mail to a variety of sources.

TECHNICAL KNOWLEDGE

Software Applications –MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook,

REFERENCE UPON REQUEST

Contact this candidate