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Customer Service Assistant Manager

Location:
Bengaluru Rural, Karnataka, India
Posted:
February 08, 2023

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Resume:

NISHIKANTH THAMPI

Phone: +91-952*******

Email: adu7i3@r.postjobfree.com

PROFILE SUMMARY CORE COMPETENCIES

● Over 8 years of expertise in solution selling and new business development.

● Experienced CRM user including custom solutions and salesforce.

● Enriching experience in service management, customer service/operations, team management, and customer relationship management.

● Possess skills that help drive opportunities, account growth leading to success

● Ability to effectively prospect, manage pipeline, capture benefits, demonstrate product- fit, and negotiate the close.

● Collaboration with product and marketing teams to drive new solutions

● CXO level client interaction.

● Effectively managed and nurtured relationships with key internal stakeholders regarding projects to support revenue growth.

● Experience in maintaining sales activity using CRM solutions.

● Analyzing sales pipeline and trends in order to forecast sales goals and quotas. EDUCATION

Indira Gandhi University (2011 -2014)

Bachelor of Business Administration

Pre- University

St. Joseph’s College of Commerce (2009 – 2011)

SKILLS

● MS Office: Word, Excel, Power Point

● Salesforce, CRM

● Social Media & Email Marketing- Marketing Automation

● Presentation tools like Google Slides, Visme etc. AREAS OF EXPERTISE

Training & Development

Business Development

Corporate Sales

Revenue Generation

Team Management

2

EXPERIENCE

GOOMO HOLDINGS (Jul 2017 – Sep 2022)

MANAGER – CORPORATE SALES

• POC for managing sales and Revenue generation.

• Authorizing credit extensions to Corporates, Mid-Sized Organizations to MNC’s.

• Generated business from corporate clients in association with LCC carriers and international airlines

• Collaborated with internal departments such as product management, finance and accounts, customer service and IT to facilitate clients need fulfillment.

• Liaised between the operations and upper management to support the marketing team for product reach.

• Established quotas and tracked sales performance of team with CRM.

• Participated in recruitment efforts and mentored new sales recruits for Karnataka and Kerala regions

• Exceeded sales quotas by 20% in FY 18-19 achieving a revenue of over 7 Cr.

• Recognition of sales stellar award for FY 18-19, South.

• Increased the Client satisfaction rate by 35 % in FY 2018, for key accounts-BLR. AIR PEGASUS, BANGALORE (Jun 2015 – Aug 2016)

ASSISTANT MANAGER –B2B

• Developed and executed go to market activities for key airline accounts among Corporates.

• Creates and produces reports to the VP-National Head

• Consistently exceeded sales targets by 15 % first two quarters in FY 2015

• Developed new ideas for increasing sales through company-sponsored community events that boosted sales by over 20% in the first second quarter of FY 2015

• Collaborated with Digital marketing, Content Creators, Advertising agencies, to ensure that the company is reaching its target audience

• Utilized technology to decrease expenditures by 10% with usage of CRM, Webinars and Teleconferencing Tools

• Evaluate employee performance and identify hiring and training needs

• Create reports, analyze and interpret sales data, like revenues, expenses and competition

• Coordinate daily operations with internal stakeholders. SPRING ONION INDIA PRIVATE LIMITED (Sep 2013 – Jan 2015) ASSISTANT MANAGER – B2B & B2C PAN India

• POC for managing sales and revenue generation through the channel partners

• Collaborated with internal departments such as product management, finance and Accounts

• Liaised between the operations and upper management to support the marketing team for product reach

• Effectively planned for achieving assigned targets, provide quarterly revenue projections and report sales target achievements

• Final sign off on all the estimate, payables and invoice (Profit and Loss) Post approval of VP- Operations and CEO

• Managing supplier relationships, operational and administrative functions to ensure specific projects are delivered efficiently

• Assist in developing and executing all facets of the events in a manner to ensure outstanding experiences created for attendees

• Evaluate market conditions, develop account strategies and actions plans to expand current accounts

• Exceeded sales quotas by over 10% in FY 2014-2015 3

LEADERSHIP AND ACTIVITIES

• MAD (Make a difference) - Developed programs, designed the delivery and mobilized new recruits across Kerala region

• Performed regular congenital heart disease (CHD)screening programs across government schools and high-risk areas in and around Bangalore

• Led the national immunization day drive for the Doddakanahalli primary health care’s jurisdiction twice. Tasks included: identifying the booth areas and high-risk areas; managing the logistics of volunteers and coordination with the primary healthcare doctors ensuring smooth operations of the day.

• Volunteered the highly successful campaign for a purpose driven Animal welfare NGO in Bangalore.



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