Denelle C. Kinnison **** Springfield -Urbana Pike

Lot 62

Urbana, Ohio 43078

740-***-****

adu673@r.postjobfree.com

EXPERIENCE

Quantum Health Dublin, Ohio Patient Service Representative Assist members with all aspects of insurance claims

11/08/2021-Present

Spectrum Columbus, Ohio Agent upsell cable and internet subscription 10/2021-11/2021

CaaStle Groveport, Ohio Agent. Assist members with clothing rental subscription

07/12/2021-10/08/2021

State Of Ohio Columbus Ohio PUA TEMP. Pandemic Unemployment Adjudication

05/19/2021-07/08/2021

Aetna New Albany, Ohio Advocate Assist Members with Insurance Questios

03/04/2021-05/17/2021

Kelly Services Mason, Ohio- Member Experience Associate at Anthem 12/7/2020-03/04/2021

Assist members with OTC products for purchase available with insurance. While assisting in OTC should any other need arise assist member or caller with need to ensure members and or caller is satisfied Express Scripts, Fairfield, Ohio- Call Center Representative 11/2020-12/2020

Reach out to callers to inquire on status of overdue prescription pick up United HealthCare, Dublin, Ohio-Advocate

04/27/2020-10/28/2020

Assist member/authorized representative and providers o ces with various points in claims processes from prior authorization to denials and COB and payments, of monthly premiums, making changes to coverage and updates

Sedgwick, Hilliard, Ohio-SCR

September 10,2018 - Present

Assist callers to set up and maintain various claims such as Short Term or Long Term Disability, Workers Compensation, FMLA Claims, working with various clients and specialists

SKILLS

Service focused

Problem solving

Patient care

Skilled in maintaining safety

for blood collection and

handling

Experienced in venipuncture,

WIS, and dermal techniques

AWARDS

100 Sticks Club awarded for

completing 100 sticks in

school. Giving me more

experience with patients.

Perfect attendance awarded

for my attendance, not

missing a day or being late,

while attending school.

LANGUAGES

English

Tru-Green, Plain City, Ohio- Call Center Agent

January,2018 September, 2018

Assist Customers to set up service for lawn care via inbound and or outbound calls, assisted with processing payments and making changes to services customer had or needed accordingly.

First Action Marketing, Columbus, Ohio- Human Resource Manager/Administrative Assistant

September, 2017-January, 2018

Run o ce with CEO of company, set up and schedule interviews, assist with hiring process, Reach out to di erent companies and organizations to help them to learn about Green Renewable Energy resources. iQor, New Albany, Ohio- Call Center Agent

May, 2017-August 2017

Assist Customers and Dealers with activating and troubleshooting METROPCS Cell Phones, Accepted Customer Payments and moved accounts per customers request, Assigned troubleshooting tickets if device was having issues, Switched devices if customers or dealers asked, Handled multiple calls during the course of a 10 hour shift The Morrow County Hospital, Mt. Gilead, Ohio Phlebotomy Tech. December 2016- May 2017

Assist with blood collections in Hospital setting and in Satelite o ce settings.

The Little Clinic, Delaware, Ohio - Patient Care Technician May 2016- March 2017

Obtain Vital Signs, Input Insurance Information and Collect Copayments, Assist as needed in obtaining accurate readings for Influenza and Strep Throat, record accurate patient histories, Clean and ready exam rooms between each patient. As well as clean and stock clinic daily Sarah Moore Home, Delaware, Ohio — STNA

August 2011 - December 2012

Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s

Crown Pointe Care Center, Columbus, Ohio — STNA

May 2011 - August 2011

Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s (Supervisor: Carolyn) Interim HealthCare and Infusion, Marion, Ohio— STNA October 2008 - December 2009

Basic Patient care assisting patients with bathing, feeding, companionship, running errands, and ADL’s (Supervisor: Anthony Vogel) EDUCATION

LaRock HealthCare Academy, Columbus Ohio — Patient Care Technician Certificate

September 2015 - November 2015

Learned correct technique for venipuncture, WIS, Dermal and caring for patients while assisting with ADL’s. 116 hours of logged schooling; 58 logged hours of phlebotomy and 58 logged hours of patient care. EKG/ECG classes will begin in February 2016.

Woodside Village, Mt. Gilead, Ohio — STNA Certificate October, 1997 - January 2014

Learned the correct technique for patient care. Learned how to properly bathe, feed, and care for the patients. certification expired in January 2014 REFERENCES

References upon request.

Contact this candidate