Service Representative Center

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high-quality customer care and prompt resolution of complaints and issues.

SKILLS

• Customer Service

• Cold Calling

Communication Skills/builds

rapport easily

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• Sales

• Data Entry

• Microsoft Excel

• Telemarketing

• Account Management

• Typing

• Computer Operation

• Order Entry

• Computer Skills

• Phone Etiquette

• Research

• Microsoft Office

• Sales Management

• Microsoft Outlook

• Office Administration

• Salesforce

• Inside Sales

• SAP

• Outside Sales

• Efficient and Detail-Oriented

• Upselling Products and Services

• Understanding Customer Needs

• Call Documentation

Responding to Difficult

Customers

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• Upbeat and Positive Personality

• Issue and Complaint Resolution

Building Customer Trust and

Loyalty

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Courteous with Strong Service

Mindset

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Calm and Professional Under

Pressure

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• Customer Data Confidentiality

• Answering Customer Questions

• Customer Inquiry Response

• Call Transfers

• Auto Dialers

• Information Inputting

• Educational Opportunities

• Customer Service and Assistance

• Inbound and Outbound Calling

• Sales and Upselling

Establishing and Maintaining

Customer Relationships

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• Complaint Response

• Answering Emails

• Membership Registrations

• Directing Calls

• Patient and Empathetic

• Critical Thinking

• Promotional Information

• Excellent Attention to Detail

• Proactive Self-Starter

• Skilled in Microsoft Office

• Team-Oriented and Cooperative

• Microsoft PowerPoint

• Insurance Recommendation

• Solving Customer Concerns

• Computer Proficiency

Document and Records

Management

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Strong Communication and

Interpersonal Skills

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Organization and Time

Management

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• Credit Card Payment Processing

Euclid High School

Euclid, OH

High school diploma

EDUCATION

Call Center For Hire - Customer Service Representative Remote/work From Home, MI • 08/2022 - Current

CSR - Customer Service Representative

KY • 05/2022 - 06/2022

Essig Management - Manager

Lakewood, OH • 07/2001 - 06/2004

Crawleys Weed Man - Call Center Representative

Euclid, OH • 11/2000 - 04/2002

WORK HISTORY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns of finding employment.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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• Answered constant flow of customer calls with minimal wait times.

• Offered continued education

Schedule appointments for health insurance companies I was very good at it I scheduled 4.6 per hour on average

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• Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.

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• Greeted clients, showed apartments, and prepared leases. Responded to requests and scheduled appointments for property showings.

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Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

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• Distributed and followed up on tenant renewal notices. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

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Resolved conflicts between tenants regarding noise, encroachments and parking.

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Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

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Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

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Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.

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Verified tenant incomes and other information before accepting lease applications.

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Collected monthly rent payments and other fees, always properly recording and processing money.

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Collected rent and tracked resident payments and information in computer system.

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Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.

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Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

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Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.

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Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.

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Adhered to company policies and scripts to consistently achieve call- time and quality standards.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

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Educated customers on company systems, form completion and access to services.

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Used consultative sales approach to understand customer needs and recommend relevant offerings.

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Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

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Developed lasting customer relationships and grew network over time.

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ADDITIONAL INFORMATION

• Works great remotely.

• Provides professional and quiet work environment to work remotely.

• Has extremely fast fiber optic Internet.

obtains all necessary equipment to provide a successful work from home environment.

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