202-***-**** adu40s@r.postjobfree.com

CUSTOMER SERVICE ASSOCIATE

Customer Resolution Attentive Professionalism Management Expertise OSHA-10 Construction training CPR certified

A hospitable customer service expert with security experience seeking an entry level position

want to secure employment with a reputable company, where I can utilize my skills and business studies background to the max

CORE COMPETENCIES

Security Inventory Management Record Management

Customer Resolution Team Communication CRM databases

Faxing/Scanning Phone/Email Support Operational Management CAREER EXPERIENCE

Unarmed Patrol Officer, LGC Security, Washington, DC June 2019-December 2020

Patrolled over 20 events as well as conducted patrol walks for three small businesses to safeguard valuables.

• Monitoring and analyzing CCTV camera footage.

• Guarding valuables in an assigned area.

• Responding to alarms and emergencies.

• Communicating any irregularities with on-site management.

• Keeping an incident report record.

• Following procedures for emergency situations

• Checking visitors in and out of an area.

• Escorting visitors around a premises.

• Patrol premises regularly to maintain order and establish presence.

• Monitor and authorize entrance of persons into a property.

• Secure all exits, doors, and windows after end of operations.

• Monitor surveillance cameras for disruptions or unlawful acts.

• Respond to alarms by investigating and assessing the situation. Overnight Packer, UPS, Washington, DC September 2020-December 2020

Move over 500 boxes of items throughout the warehouse. Work with carts, lifts, and cherry pickers to move items.

• Assist with receiving the product, unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing.

• Move materials and items from receiving cooler or storage cooler areas to shipping or other designated areas for packing and distribution.

• Ensure warehouse is accessible and safe for salespeople and customer traffic.

• Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.

• Mark materials with identifying information using the appropriate method.

• Assist in the counting of physical inventory.

• May have assigned facilities maintenance duties as needed.

• Sweep, dust and mop. Organize warehouse and work area for orderliness at all times.

• Responsible for product quality control, rotation, and inventory.

• Maintain a system of marking boxes for aging and rotation.

• Account for inventory reporting: personally checking big changes reported. EDUCATION

Diploma, Bladensburg HS, Bladensburg

MD June 2018 Catholic Charities construction school 4- Months

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