SHERYL A JONES

Columbia, SC ***** 803-***-**** adu3hc@r.postjobfree.com

PROFESSIONAL SUMMARY

OBJECTIVES: To secure employment in a challenging and rewarding role, utilize and extend skills and abilities. Enthusiastic company eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of serving customers and training in every area to do so. Motivated to learn, grow and excel in customer satisfaction.

SKILLS

Good work ethics.

Team Lead

Forklift

Microsoft Office

Customer Service

Self-motivated

Leadership training

Excel

PowerPoint

Multitasking abilities

Detail-oriented

Planning and Coordination

Teamwork

Computer skills

WORK HISTORY

ADC OPERATOR/AUDITOR 01/2017 to Current

Sleep Number Corporation, Irmo, SC

ADC Operator/Auditor- Job duties include processing returns.

Receiving inventory for stock by controlling incoming and outgoing materials accurately through SOP.

ADC operator II - Help coordinates and performs activities of team members engaged in verifying and keeping track of incoming and outgoing shipments, making all internal inventory movements and transactions, and preparing items for shipment.

Auditing every order ensuring it is correct before leaving the building

Keeping area replenished with daily stock for following day, making sure co-workers fully understand process of getting it right the first time.

Prepared varieties of different written communications, reports and documents to ensure smooth operations

CUSTOMER SERVICE 05/2016 to 01/2017

Turbo Tax Service, Columbia, SC

Take inbound calls and video chat with customers.

Handled technical support questions via phone

Assist customers with locating prior tax returns and assessing their requests

outside of preference scope of work, and routed to appropriate team for

customer resolution

DELIVERY DRIVER 09/2007 to 01/2015

World Pac /Advance Auto Part, Columbia, SC

Completed on-time deliveries by choosing best and most efficient routes.

Delivering foreign and domestic parts to auto shops and dealerships in Columbia area.

Operated vehicle safely in highly congested areas with no traffic violations.

Picking and packing orders for delivery.

Answered phone and helped customer with all needs.

CUSTOMER SERVICE REPRSENTATIVE 08/2004 to 08/2007

Apex, Columbia, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken

Handle customer complaints and escalations

Provided product knowledge

Worked as part of a team to accomplish daily goals

EDUCATION

BBA: Business Administration, 03/2021

Strayer University - Columbia SC

Member of The Society for Collegiate Leadership & Achievement

Graduated with 3.2 GPA

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